Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Donny D. Lewis

Livermore,CA

Summary

Meticulous System Administrator with experience in Windows, MAC OS, system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

9
9
years of professional experience

Work History

System Administrator

LendUs
Alamo, CA
01.2019 - Current
  • Establishes network specifications and analyze workflow, access, information and security requirements
  • Evaluates latest technology innovations and adopted cost-effective, useful solutions
  • Maintains flexible schedule and responds to after-hours and weekend emergencies
  • Standardizes tasks and trains junior team members on industry best practices and standards
  • Resolves issues and escalated problems with knowledgeable support and quality service
  • Works with users to determine areas of technology in need of improved usability
  • Provides second and third level support for all server class systems
  • Determined compatibility with various software by developing modification and integration programs.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Make recommendations regarding information technology infrastructure overhauls.
  • Resolves issues and escalated problems with knowledgeable support and quality service.
  • Monitor networks and network devices to resolve technical problems quickly.
  • Diagnoses and executed resolution for network and server issues.
  • Conduct testing and troubleshooting for various software remotely and onsite for 10 server sets to maintain operational readiness

Help Desk Analyst

CMG Mortgage Inc.
San Ramon, CA
01.2016 - 01.2019
  • Maintained high tech support standards for quality and productivity metrics
  • Evaluated system potential by testing compatibility of new programs with existing programs
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Maximized use of hardware and software by training users and interpreting instructions
  • Installed and updated hardware, software and applications on Mac and PC devices
  • Provided customer support and technical support to 2000 employees daily
  • Updated hardware and software platforms by implementing automation and efficiency improvements
  • Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments

Help Desk Technician

Inmar
Fremont, CA
01.2013 - 12.2015
  • Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
  • Maintained high tech support standards for quality and productivity metrics
  • Set up PC, IMAC, laptops, as well as all types of mobile devices
  • Configured and resolved issues with Apple devices
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Maintained composure and efficiency in high-pressure IT environment

Education

Bachelor of Science - Computer Science - Did Not Graduate

California State University - East Bay
Hayward, CA
01.2031

Associate of Arts -

Las Positas College
Livermore, CA
2012

Skills

  • Sound Judgment
  • Monitoring
  • Advanced Computer Skills
  • Updates And Upgrades
  • Service Orientation
  • Active Directory
  • Customer Service Expert
  • Troubleshooting And Debugging
  • Technical Issues Analysis
  • Mac Systems
  • Testing
  • Planning

Accomplishments

  • Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints
  • Performance Management
    Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.
    Facilitated effective working relationships between client, partners and project teams throughout project lifecycles
  • Installation
    Installed appropriate security patches to dissolve security vulnerabilities

Timeline

System Administrator

LendUs
01.2019 - Current

Help Desk Analyst

CMG Mortgage Inc.
01.2016 - 01.2019

Help Desk Technician

Inmar
01.2013 - 12.2015

Bachelor of Science - Computer Science - Did Not Graduate

California State University - East Bay

Associate of Arts -

Las Positas College

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Donny D. Lewis