Elizabeth Lindemann
Vestal,NY
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
New York State Electric & Gas
11.2023 - Current
- Provided assistance to Customer Service representatives regarding training and procedures for NYSEG.
- Resolved complex billing issues including high bill concerns, rates, switched and shared meters.
- Completed detailed billed corrections.
- Assisted escalated callers to find resolutions that satisfied both the client's concerns and company interests.
Customer Service Representative
New York State Electric & Gas
03.2022 - 11.2023
- Assisted with customer billing concerns for all rate types as outlined in the NYSEG tariffs as filed with the NYS Public Service Commission.
- Communicated between customers and internal departments to provide effective solutions and corrections when needed.
- Maintained detailed records of customer interactions and actions completed for each account.
- Trained to assisted Specialized topics.
Fulfillment Associate
Sam’s Club
02.2021 - 02.2022
- Organized, completed, and delivered orders for personal shopping.
- Communicated with customers, and resolved all issues.
- Maintained product numbers and quality within the system.
Front End Cashier
Sam’s Club
05.2020 - 02.2021
- Assisted customers with fast and courteous checkouts.
- Troubleshot and gave solutions for customer service needs.
Education
Bachelor's Degree - Wildlife Science
SUNY College of Environmental Science and Forestry
Syracuse, NY05.2017
Skills
- Adapt with Microsoft Office and use of Excel
- Experienced in maintaining organized information
- Skilled with CRMB Software
- Good knowledge of NYSEG regulations and procedures
- Analytical problem-solving
- Customer conflict resolution
Timeline
Senior Customer Service Representative
New York State Electric & Gas
11.2023 - Current
Customer Service Representative
New York State Electric & Gas
03.2022 - 11.2023
Fulfillment Associate
Sam’s Club
02.2021 - 02.2022
Front End Cashier
Sam’s Club
05.2020 - 02.2021
Bachelor's Degree - Wildlife Science
SUNY College of Environmental Science and Forestry
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