Donovan Antoine
Mendham,NJ
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2 and a half years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
America's Best Contacts And Glasses
04.2022 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Membership Sales Ambassador
BJ's Wholesale
01.2021 - 03.2022
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Provided exceptional customer service to drive satisfaction.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
- Worked with team to achieve sales goals for products.
- Maintained knowledge of current promotions and product features.
Shift Supervisor
Shoprite Pharmacy
01.2020 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Education
Certification - Certified Clinical Medical Assistant
Ace Healthcare Training Institute
Dover, NJ2023
Associate of Science - Public Health
County College of Morris
Randolph Township, NJ2023
Skills
- Equipment Troubleshooting and Maintenance
- Meeting Minutes
- Practitioner Support
- Medical Records Verification
- Medical Office Management
- Patient Care and Confidentiality
- Insurance Claims Handling
- Calendar and Appointment Management
- Inventory Management
- Operational Requirements
- Teamwork and Collaboration
- Patient Scheduling
- Adaptable and Flexible
- Proficiency in Medical Management Systems
- Pharmacy Correspondence
- Patient Eligibility Requirements
- Patient Referral
- Scheduling Tests and Procedures
- Staff Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
America's Best Contacts And Glasses
04.2022 - Current
Membership Sales Ambassador
BJ's Wholesale
01.2021 - 03.2022
Shift Supervisor
Shoprite Pharmacy
01.2020 - 12.2020
Certification - Certified Clinical Medical Assistant
Ace Healthcare Training Institute
Associate of Science - Public Health
County College of Morris