Donovan Baggett
Lebanon,TN
Summary
Astute Computer Technician trained to analyze, diagnose and resolve user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems, hardware, and networking protocols.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Installer
Leipers Fork Cabinet, LLC
01.2021 - 05.2023
- Communicated quickly and accurately with supervisor and co-workers about problematic sites, missed installations or other issues.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Extensive experience with hand and power tools.
- Followed established procedures for inspection of industrial machines and providing needed maintenance.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Laid out materials and system components to prepare for installation.
IT Student
Tennessee College Of Applied Technology
05.2021 - 04.2022
- Used established procedures to identify critical user and system issues and escalate when necessary.
- Researched and identified solutions to technical problems.
- Utilized ticketing system to track and archive known issues and fixes.
- Configured and tested new software and hardware, granted system permissions to new users.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Assembled and repaired workstations on campus.
Education
IT Support - Computer Information Technology
Tennessee College of Applied Technology - Dickson
Dickson, TN04.2022
Skills
- Ticketing System Management
- Technical Support and Assistance
- Hardware Maintenance, Installation and Repair
- Network Component Installation and Maintenance
- AV Equipment Management
- Wireless Area Networking
Certification
- IT Support, CompTIA A+ - [April '22 - April '25]
Timeline
IT Student
Tennessee College Of Applied Technology
05.2021 - 04.2022
Installer
Leipers Fork Cabinet, LLC
01.2021 - 05.2023
IT Support - Computer Information Technology
Tennessee College of Applied Technology - Dickson
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