Donovan Barrett Jr

Responsible for overseeing daily store operations, ensuring exceptional customer service, and maintaining a productive work environment during assigned shifts.

Key responsibilities include:

• Managing cash handling procedures, coordinating team tasks, resolving customer inquiries and complaints, and supporting inventory management.

• Supervise daily team operations to ensure efficient workflow and adherence to safety protocols.

• Train new employees on company procedures and operational standards for optimal performance.

• Proficient in opening and closing procedures, delegating responsibilities, and ensuring compliance with company policies and merchandising standards.

• Organize shift schedules to maximize team productivity while balancing workload effectively.

• Maintain a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.

• Serve as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Responsible for managing and overseeing the receiving, stocking and logistics of purchased clientele goods for two construction companies inside one warehouse.

Key responsibilities include:

• Utilize multiple computer software systems for inventory storage, data analysis and daily task operations.

• Operate Forklift, lift trucks and pallet jacks to receive, pick, palletize and move products around to be shipped out.

• Drive 20' flatbed & box trucks.

• Work alongside Managers, contractors, and site supervisors to ensure receipt of the correct product & quantities.

• Visit housing projects in progress locally and abroad in the Bahamas to help improve their warehouse operations.

• Receive weekly item lists from various construction projects of expected materials to be palletized, securely wrapped and label for delivery.

• Coordinate with suppliers to resolve discrepancies in shipments and maintain accurate records.

• Create invoices, bills of lading & other necessary documentation for shipping purposes.

• Purchase materials and appliances with company funding for various projects.

• Managed receiving operations, Oversaw inventory control processes,optimized stock levels to reduce excess and shortage and ensure compliance with safety and quality standards.

Responsible for managing and growing a home-based business that specialized in the sale of gourmet and hygienic products.

Key responsibilities include:

• Developing an expansive customer base that consistently generated recurring monthly sales.

• Market and make sales through cold calling, prospecting and closing techniques.

• Played a pivotal role in team expansion by recruiting, training, and coaching new brand ambassadors.

• Regularly conducted public speaking engagements and sales presentations to prospective clients

• Developed strategic business plans to drive brand duplication and market expansion.

• Commission Only.

Elected as a member of the board of committee in efforts to develop a more effective Customer Relationship Management system for AT&T information.

AT&T's last-stop retention department , responsible for retaining customer relations with irate customers.

Key responsibilities include:

• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Manage customer accounts, respond to requests, assist with product selection, handling ordering functions and making tailored recommendations to address needs.

• Ensure prompt and proper resolution of such inquiries, and de-escalate calls according to procedure.

• Educate customers about billing, payment processing and support policies and procedures.

• Implement customer engagement strategies to enhance retention rates.

• Identify and resolve discrepancies and errors in customer accounts.

• Analyzed customer feedback to identify trends and recommend service improvements.

• Utilize CRM computer software such as OPUS, CLARIFY & SALESFORCE for client account management.

• Meet daily, monthly & weekly quotas for sales and client retention.

Responsible for driving sales and installation of DirecTV, AT&T, and XFINITY products across a multi-county region.

Operating as a third-party vendor, I spearheaded direct sales efforts at retail locations, consistently meeting and exceeding weekly sales goals expectations.

Key responsibilities include:

• Identify new business opportunities through cold calling, networking, marketing, prospecting and prospective database leads.

• Sold new products and services and developed new accounts to maximize revenue potential.

• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.

• Set and achieved daily, weekly & monthly defined sales goals.

• Attended monthly sales meetings and weekly sales trainings.

• Assist in the recruiting of future sales associates & the interviewing process.

• Coached and developed junior account managers to sell with competence, improving team performance.

• Commission only sales job.

Responsible for providing expert consultation and assistance to customers in the selection and purchase of fine jewelry.

Specialized in guiding clients through diamond characteristics (color, clarity, cut, and carat), ensuring informed purchasing decisions.

Key responsibilities include:

• Consistently meeting daily and weekly sales goals

• Create sales by leveraging strong product knowledge and exceptional customer service skills.

• Maintained aesthetically pleasing and technically compliant merchandise displays, ensuring a secure and organized sales environment.

• Provided support during promotional events or sales campaigns by creating attractive marketing materials showcasing featured products.

• Managed efficient cash register operations.

• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.