Donovan Been

Worked with various teams across the company including but not limited to:

• Fibre Optics Technology (1 to 144 core single mode Splicing, Installations and Faults) using a Fujikura FSM-80s Splicing Machine with a profile alignment system(PAS), Fujikura FSM-50s which is just and older version to the machine aforementioned above and manually using Fiber Optic FTTH Tool with Cleaver.
• Copper Technology (Installations and Faults) using a MS-POE tool often utilizing a bucket truck or ladder for telecommunication poles.
• TV and Ethernet Router Installation using the appropriate procedures given by the company.
• Coaxial cable splicing using a stripping/coring tool and a coax splicing kit.
• To Attend Project Planning three times a week and discuss goals and issues encountered during previous task also to give a Weekly Report to the manger relative to what my team members and I have done.
• Underground(UG) and Aerial Copper, Coaxial, Fibre cable installations

Apprenticeship with the country's leading telecommunications provider, I was given the responsibility of working closely with my team members and supervisor to:

• Support Technicians with both Fibre(UG and Aerial) and Copper(UG and Aerial)
• Attend weekly meeting with team members, supervisors and managers to determine what should be given priority and discuss goals and how we intend to meet them.
• To keep note of and give a weekly written report on what was done by my team members and I which was submitted to the manager.
• Familiarization with all tools used on the field relative to Fibre and Copper.
• Conducting tests of Copper DP's, Joints which feeds to TV and Ethernet Routers within the house and Fibre Joints which feeds Ethernet Routers at this time it was mainly done for companies of a larger scale.
• To evaluate performance and identify concerns of Active Systems involved in the New(Fibre) and Old(Copper) systems of the company ensuring a smooth transition by running diagnostics and troubleshooting various common problems using an OTDR instrument for Fibre and a Microscanner POE instrument for Copper.

• Communicated with vendors regarding back order availability, future inventory and special orders.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Helped customers complete purchases and locate items.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Assisted customers by answering questions and fulfilling requests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked prices for customers and processed items sold by scanning barcodes.
• Counted cash in register drawer at beginning and end of shift.

Internship was given for a duration of two weeks to increase experience and to allow the airline to show a few juniors every year what it's like to work in the "real world" after graduating highschool. I was mainly given the task of:

• Organizing files and reviewing accounts of active and former customers and employees.
• Reviewed project goals and objectives on weekly basis with engineering team.
• Familiarization of common tools used within the workshop and on ramp.
• Monitoring and learning how procedures were conducted relative to maintenance on an Embraer EMB-120 and de Havilland Canada DHC-6 Twin Otter.