Donovan Blair
Nashville,TN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Proficient in Toast, budget management, inventory, and P&L reports
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager
Good Time Design
08.2022 - Current
- Handled all orders, inventory, and seasonal menu changes and additions for 3 high-volume venues
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Bar Manager
Rock Bottom Brewery
03.2021 - 07.2022
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed 3 floors of a high volume bar/brewery across from Daytona Speedway while handling private buyouts and other events
Operation Cast Member
The Walt Disney Company
08.2019 - 02.2021
- Exceeded in guest relations and achieved an award for portraying the company's "5 Keys": Safety, Courtesy, Inclusion, Show, and Efficiency.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Coordinated a team of 4 cast members that cleared the park every night.
- Led a team of cast members in Future World Center by leading by example for guest safety and experience.
Education
Bachelor of Arts - Communication Studies
The University of Tennessee
Knoxville, TNSkills
- Performance monitoring
- Staff Training
- Bar Management
- Responsible Alcohol Service
- ServSafe compliance
- Strategic Planning
Certification
ServSafe
TABC
Timeline
Bar Manager
Good Time Design
08.2022 - Current
Bar Manager
Rock Bottom Brewery
03.2021 - 07.2022
Operation Cast Member
The Walt Disney Company
08.2019 - 02.2021
ServSafe
TABC
Bachelor of Arts - Communication Studies
The University of Tennessee
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