Donovan Brandsness
Darrington,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Knowledgeable and dedicated customer service professional with extensive experience in several industries. Solid team player with a calm, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Co-Owner
Remyxd Restaurant & Bar
04.2022 - 06.2023
- Managed the bar stock and overall cleanliness of the bar and restaurant areas.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Counted money at the beginning and end of shift and balanced the cash tills when needed.
- Worked on the line or behind the bar during busy hours and helped keep staff motivated and focused.
- Opened and closed the business and cleaned facilities after hours to help maintain a sanitary environment.
Assistant Store Manager
Avis Budget Group
07.2019 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Cleaned and detailed vehicles thoroughly and helped customers exit the facility if needed.
Sales Associate
Avis Budget Group
05.2019 - 07.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Cleaned and detailed vehicles thoroughly and efficiently.
- Parked cars and managed the lot to keep traffic flow steady and reduce risk of injury to customers and other employees.
- Drove vehicles back and forth between two different lots to help both store locations keep stocked or deliver for customers waiting in other locations.
Customer Service Cashier
Walmart
06.2018 - 10.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders, money orders, and cashier checks and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Walmart
08.2017 - 05.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Admin Assistant/Runner
Miller Marine
07.2015 - 06.2016
- Trusted with bank runs including large deposits and petty cash transactions.
- Assisted with administrative paperwork including filing payroll and other accounting documents.
- Mailed out daily packages and orders at local UPS and Post Office facilities.
- Organized and maintained office supply cabinets; provided office manager with list of supplies when quantities were low.
- Performed data entry into excel spreadsheets for office manager to track employee training and other important dates.
- Other various tasks required by office manager including assisting with office parties; grocery shopping, set up and tear down for company functions.
Library Assistant
Valhalla High School
09.2015 - 06.2016
- Exhibited customer service skills by helping new students and visitors to navigate the school grounds.
- Collected money and made correct change for print and copy orders placed by students and teachers.
- Shelved books and other periodicals to maintain cleanliness and organization of library area.
- Assisted students with computer and printing problems.
- Assisted library and office staff with window displays and themed display cases throughout the year.
- Was awarded an academic achievement for being the most reliable and efficient worker and delivering everything on time without disrupting other classes.
Education
Valhalla High School
El Cajon, CASkills
- Small business operations
- Great Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and Punctuality
- Team Building and Leadership
- Store Opening and Closing
- Customer Service and Engagement
- Problem-Solving
- Desktops, Laptops, and Mobile Devices
- Purchasing and planning
- Cash Management
City
Darrington
State
WA
Street
56089 Crawford Loop Rd
Zip
98241
Awards
Silver medal in Junior Olympics for volleyball.
Academic Achievement for work ethic.
Timeline
Co-Owner
Remyxd Restaurant & Bar
04.2022 - 06.2023
Assistant Store Manager
Avis Budget Group
07.2019 - 09.2021
Sales Associate
Avis Budget Group
05.2019 - 07.2020
Customer Service Cashier
Walmart
06.2018 - 10.2018
Cashier
Walmart
08.2017 - 05.2018
Library Assistant
Valhalla High School
09.2015 - 06.2016
Admin Assistant/Runner
Miller Marine
07.2015 - 06.2016
Valhalla High School