Donovan Bryant
Farmington
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative 2
Exela Technologies
04.2025 - 08.2025
- Processed customer orders efficiently, ensuring accuracy and timely delivery of products.
- Assisted customers with inquiries regarding services, providing clear and accurate information.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Educated customers on product features, enhancing their understanding and usage.
- Trained new team members on customer service protocols and best practices.
- Addressed escalated customer issues promptly, ensuring a satisfactory resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Sales Representative
Seminole Ventures Painting
04.2025 - 05.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Created detailed sales reports to analyze performance and inform strategy adjustments.
Front Service Clerk
Publix Super Market, Inc
05.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Proficient in Cart Retrieval
Education
High School Diploma -
Lawton Chiles School
Tallahassee, FL05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Forklift operator certification
- Safety awareness
- CPR and AED certified
Certification
- Licensed Forklift Operator
- Licensed in Standard Cpr/Aed & First Aid
Timeline
Customer Service Representative 2
Exela Technologies
04.2025 - 08.2025
Sales Representative
Seminole Ventures Painting
04.2025 - 05.2025
Front Service Clerk
Publix Super Market, Inc
05.2022 - 07.2022
High School Diploma -
Lawton Chiles School