Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Donovan Campbell

Kelseyville,CA

Summary

Dedicated Manager with more than 10 years of leadership experience. Well-versed in directing personnel, using effective strategies to boost sales and a passion for maintaining the highest level of customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Clinical Master Hypnotherapist

Self-employeed
10.2022 - Current
  • Interviewed clients to understand motivations for seeking therapy and collaborate to develop suitable treatment plans.
  • Evaluated patient susceptibility to suggestion to facilitate hypnotic states and select optimal therapeutic techniques.
  • Informed clients on history and current practice in hypnotherapy to align understanding and expectations with methods used and reasonable projection of results.
  • Explained hypnosis process to patients to quell fears about safety and effects of hypnotic therapies.

Manager / A&R

Atlas Star Records
03.2022 - 08.2022


  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Accomplished multiple tasks within established timeframes.
  • Investigated, mentored and recruited musicians and artists for record label.



Territory Manager

Premium Retail Services
07.2018 - 11.2019
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Achieved sales goals, distribution targets and market share through proactive management of territory
  • Managed over 3 accounts within the Sacramento territory
  • Helped generate sales leads and action plans to maximize profitability at each location
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Call Center Supervisor

MassHealth
02.2016 - 04.2018


  • In charge of a team of up to 20 agents.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Provided incentive to increase productivity and morale by offering employees awards for best customer service.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Initiated operations to improve overall call center efficiency.
  • Oversaw call center agents to ensure customer satisfaction goals were being met at the highest level.



Store Manager

Verizon (4G Wireless)
04.2012 - 08.2013
  • Oversaw all of the location's daily operations.
  • Planned and directed staff training and performance evaluations.
  • Increased revenues by 75-100% within the first year as Sales Manager.
  • Highest rated location in customer service in the San Francisco region.
  • Completed point of sale opening and closing procedures.

Store Manager

Verizon (Golden State Phone And Wireless)
04.2006 - 06.2008


  • Trained all incoming sales team members.
  • Promptly resolved all customer requests, questions and complaints.
  • Managed two locations simultaneously and achieved sales targets for both.
  • Planned and directed staff training and performance evaluations.

Store Manager

RadioShack
.1 2003 - .1 2005


  • Conducted store inventories once per quarter.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  • Kept track of and merchandised over a quarter of a million dollars worth of inventory.
  • Managed location that produced almost three quarters of a million dollars in gross sales.

Education

Master Hypnotist / Clinical Hypnotherapist - Hypnotherapy / Psychology

Hypnosis Motivational Institute
Tarzana, CA

Associate - Early Childhood Education

Hartnell College
Salinas, CA

High School Diploma - undefined

North Monterey County High School
Castroville, CA
1997

Skills

  • Accredited Master Hypnotist
  • Accomplished manager
  • Clinical Master Hypnotherapist
  • Goal-oriented
  • Analytical problem solver
  • Decisive
  • Top performing sales proffesional
  • Strong interpersonal skills
  • Empowers high-performing sales/ customer service teams
  • Team building, motivation, problem solving, strategic business manager

Certification

Certification Of Accomplishment for completing the "Radio Shack" Manager training program.


Certified "Master Hypnotist" AHA (American Hypnosis Association" 2022 issued by HMI College 10/2022






Timeline

Clinical Master Hypnotherapist

Self-employeed
10.2022 - Current

Manager / A&R

Atlas Star Records
03.2022 - 08.2022

Territory Manager

Premium Retail Services
07.2018 - 11.2019

Call Center Supervisor

MassHealth
02.2016 - 04.2018

Store Manager

Verizon (4G Wireless)
04.2012 - 08.2013

Store Manager

Verizon (Golden State Phone And Wireless)
04.2006 - 06.2008

Store Manager

RadioShack
.1 2003 - .1 2005

Master Hypnotist / Clinical Hypnotherapist - Hypnotherapy / Psychology

Hypnosis Motivational Institute

Associate - Early Childhood Education

Hartnell College

High School Diploma - undefined

North Monterey County High School

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Donovan Campbell