Donovan DeVaughn

• Providing exceptional customer service to both new and existing customers interested in ADT products, also resulting in immense amount of upselling.
  
• Utilized superb sales techniques to close deals and appointment setting, resulting in increased revenue.
  Solidified consumer relationships and value with ADT and equipment by following up with customers post-sale to ensure satisfaction.
  
• Efficient in Microsoft software including Excel for data logistics such as inputting sales made, tracking commission, installation, and weekly-monthly performance metrics.

Performed root-cause analysis to solve problems and guided employees on understanding and meeting changing customer needs and areas of deficiency.
Worked with dispatchers and outbound production team to enhance service delivery for customers.
Wrote reports and authorized important documents.
Aided senior leadership during executive decision-making process by providing well-assessed input and generating daily reports to pinpoint the best actions for the best outcomes.
Loaded and unloaded items to and from trucks.
Evaluated employee performance and prepared performance appraisals.
Planned workflow, coordinated employee scheduling and effectively delegated tasks to accommodate fluctuating workloads.
Completed or assisted with difficult tasks.

• Precisely calculated routes according to designated areas to maintain efficient delivery times.
• Took initiative in notifying customers of delays to decrease calls to support.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Answered customer questions regarding shipments.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Strategically utilized street maps to execute most efficient routes.
• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Handled merchandise in accordance with product handling standards.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Moved large and bulky items manually or with electric/standard pallet jacks or forklifts.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Answered questions about current promotions and resolved issues according to store policies.
• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Moved large and bulky items manually or with pallet jacks or forklifts.

• Greeted each customer and offered assistance in finding requested items, assuring their needs were met.
• Worked the cash register and closed down the store each night.
• Restocked shelves so everything was set and ready to go for next business day