Donovan Diaz
San Diego,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
10
10
years of professional experience
Work History
Shift Leader
The Kebab Shop
09.2022 - Current
- Devised and implemented processes and procedures to streamline operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Evaluated customer needs and feedback to drive product and service improvements.
Package Delivery Driver
Amazon
10.2020 - 08.2022
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Protected people and equipment from hazardous materials by using correct procedures.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Filled out load paperwork and DOT-mandated log books.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Shift Lead Supervisor
Board N Brew
04.2017 - 09.2018
- Kept accurate and detailed records of personnel progress and productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regularly reviewed and updated company policies and procedures, ensuring continued alignment with industry trends and legal requirements.
- Managed staff hiring, training and supervision.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Completed cash and credit card transactions accurately using POS software.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Lead Supervisor
Panera Bread
05.2014 - 03.2017
- Kept accurate and detailed records of personnel progress and productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
- Regularly reviewed and updated company policies and procedures, ensuring continued alignment with industry trends and legal requirements.
- Managed staff hiring, training and supervision.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Master of Arts - Sound And Audio Engineering
San Diego Miramar College
San Diego, CA06.2028
High School Diploma -
Rancho Bernardo High School
San Diego, CA06.2013
Skills
- Microsoft Word
- Outlook
- (Some) Spreadsheet Experience
- Daily workflows
- Team Leadership
- Staff Supervision
- Positive Attitude
Timeline
Shift Leader
The Kebab Shop
09.2022 - Current
Package Delivery Driver
Amazon
10.2020 - 08.2022
Shift Lead Supervisor
Board N Brew
04.2017 - 09.2018
Shift Lead Supervisor
Panera Bread
05.2014 - 03.2017
Master of Arts - Sound And Audio Engineering
San Diego Miramar College
High School Diploma -
Rancho Bernardo High School
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