Donovan Dillman
Spring,TX
Summary
Motivated and detail-oriented college student pursuing a degree in Marine Environmental Law and Policy with hands-on experience in ship services and port operations through a boarding agent internship. Proven ability to manage time-sensitive tasks, communicate effectively with diverse stakeholders, and navigate complex logistical environments. Passionate about maritime operations, regulatory compliance, and emergency response coordination. Strong foundation in teamwork, professionalism, and operational efficiency in fast-paced port settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Texas A&M University Galveston Campus Recreation
01.2025 - Current
- Assist customers, enhance satisfaction, improve service quality, and boost engagement.
- Deliver exceptional student support at Campus Recreation, managing inquiries and resolving concerns while maintaining high service standards.
- Process membership registrations and facility bookings efficiently, ensuring accurate record-keeping and streamlined operations.
- Partner with recreation staff to coordinate events and activities, enhancing student engagement and community participation.
- Monitor facility usage patterns and maintain detailed attendance records to optimize resource allocation and improve service delivery.
Intern
Norton Lilly International
05.2025 - 08.2025
- Facilitated ship boarding operations at major terminals including Barbours Cut and Bayport, ensuring timely document delivery and sample handling
- Acted as a liaison between vessel crews, terminal personnel, and port authorities to maintain efficient communication and coordination
- Delivered cargo documents, customs paperwork, and port forms to and from vessels and shore-based offices
- Assisted in pre-arrival and post-departure procedures, including updating ship agents and coordinating with marine labs
- Ensured compliance with safety protocols while onboard vessels
- Managed time-sensitive errands such as sample deliveries to marine labs and documentation runs to port offices
- Observed and participated in maritime logistics and operations, gaining insight into ship schedules, port traffic, and cargo movement
- Developed strong situational awareness and problem-solving skills in a fast-paced, on-call work environment
Team Member
Dickey's Barbecue Pit
07.2021 - 07.2023
- At Dickeys Barbecue Pit, I worked in several different positions while maintaining a safe, healthy, and clean environment.
- Managed multiple positions at Dickey's Barbecue Pit, ensuring a safe and clean environment while delivering exceptional customer service and maintaining high food quality standards.
- Streamlined customer service processes and order fulfillment, reducing wait times and enhancing guest satisfaction through efficient workflow management.
Team Member
Whataburger
04.2021 - 05.2021
- Worked multiple high-stress jobs while maintaining professionalism and kept the work environment safe, healthy, and clean for all customers.
- Streamlined order processing in a fast-paced environment while maintaining quality standards and coordinating with kitchen staff to reduce wait times.
- Implemented rigorous food safety protocols and maintained pristine work areas, ensuring compliance with health regulations and customer satisfaction.
Education
Bachelor's degree - Marine environmental law and policy, psychology
Texas A&M University At Galveston
Galveston, TX05.2027
High School Diploma -
Spring High School
Spring, TX05.2023
Skills
- Presentation
- Leadership
- Public Speaking
- Communication
- Time Management
- Team Collaboration
- Customer Engagement
- Conflict Resolution
- Adaptability
- Ship Boarding
- Customs documentation
- Port knowledge
- Marine knowledge
Certification
- First Aid Certificate
- Twic Card
Timeline
Intern
Norton Lilly International
05.2025 - 08.2025
Customer Service Assistant
Texas A&M University Galveston Campus Recreation
01.2025 - Current
Team Member
Dickey's Barbecue Pit
07.2021 - 07.2023
Team Member
Whataburger
04.2021 - 05.2021
Bachelor's degree - Marine environmental law and policy, psychology
Texas A&M University At Galveston
High School Diploma -
Spring High School
volunteer
Floor Salesman, Top Dog Fireworks, Matched customers with fireworks to meet their needs., Musician, Coastal Community Church, Provided musical background to worship while maintaining education., Deep passion for music and helping others know and follow Jesus.
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