Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Donovan Ellis

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Jersey Mike's Crew Member

Jersey Mike's Subs
12.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Transportation Specialist

NEMT
08.2024 - 04.2025
  • Coordinated schedules and communicated changes to customers.
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Developed strong relationships with vendors and clients, resulting in increased business opportunities.
  • Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
  • Enhanced transportation efficiency by optimizing route planning and scheduling.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Enhanced customer satisfaction by providing timely and professional transportation services.

Bowling Technician

ROUND 1 BOWLING AND ENTERTAINMENT
08.2022 - 08.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Amazon Warehouse Associate

Amazon.com Fulfillment Center
12.2020 - 07.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Education

High School Diploma -

Murrieta Mesa High School
Murrieta, CA
06-2020

Skills

  • Maintenance
  • Landscape Maintenance
  • Mowing
  • Lawn Care
  • Heavy lifting
  • Custodial experience
  • Groundskeeping
  • Packaging
  • Load & Unload
  • Pallet Jack
  • Facilities Maintenance
  • Cleaning Experience
  • Laundry
  • Snow Plowing
  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Cleaning
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule
  • Interactive communication skills
  • Self-discipline
  • Integrity and honesty
  • Safe food handling
  • Basic math
  • Creativity and innovation
  • Visual communication
  • Inventory restocking
  • Order management
  • Menu memorization
  • Positive company representation
  • Assertiveness
  • Equipment maintenance
  • Housekeeping
  • Willingness to learn
  • Landscaping and groundskeeping
  • Table setting
  • Tool and equipment use
  • Team player
  • Adaptability and flexibility
  • Collaboration and teamwork
  • Dependable and cooperative
  • Machine operations
  • Workplace safety
  • Task prioritization
  • Influencing skills

Languages

English - Expert

Certification

  • Certified Food Handler, Jersey Mike's Subs - 2024-2025

Interests

  • Backpacking and Hiking
  • Gym Workouts
  • Music
  • Watching Movies and TV Shows
  • Martial Arts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Team Sports
  • Playing Sports
  • Animal Care
  • Reading
  • Animal Welfare Advocacy
  • Camping
  • Drawing and Painting
  • Hiking
  • Video Gaming
  • Acting and Theater
  • Passionate about balancing physical health with mental and emotional wellness
  • Road Trips
  • Environmental Conservation Projects
  • Creative Writing

Timeline

Jersey Mike's Crew Member

Jersey Mike's Subs
12.2024 - Current

Transportation Specialist

NEMT
08.2024 - 04.2025

Bowling Technician

ROUND 1 BOWLING AND ENTERTAINMENT
08.2022 - 08.2024

Amazon Warehouse Associate

Amazon.com Fulfillment Center
12.2020 - 07.2021

High School Diploma -

Murrieta Mesa High School

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Donovan Ellis