Donovan Farr
Marion,NC
Summary
Excellent communicator and dependable team player with strong understanding of managing and relating to others to accomplish programming and company goals. Adept at building relationships with staff, clients and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Seeking the opportunity to utilize past supervisor, management and direct level experiences for a career change to Rumbling Bald Resort in a Management role while continuing professional and personal growth.
Excited at the possibility to utilize past skills as an Outdoor Adventure Recreation leader/counselor as well to relate to current staff and add to any current and future programming at Rumbling Bald.
Experienced in the supervision and training of staff. Handing stressful situations in a diplomatic, poised and professional manner. Competent in the coordination, planning and implementation of an organization’s policies and procedures. Coordinated and instructed group team building activities such as high/low ropes course, initiatives and the coaching of athletics. Recorded and organized legal documentation for compliance with state laws and regulations.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Enhanced Services Program Manager
A Caring Alternative
Marion, NC
01.2018 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Manager for 4 Mental Health Services Teams - 2 Day Treatment Programs, 1 Intensive In Home Team and 1 Respite Home for children 6-17.
- Collaborated with Program Team Leads/Supervisors to implement agency goals, strategies while exploring and implementing best practice program initiatives and interventions
- Provided Team Building activities and exercises with each team for staff growth, development and retention.
- Collaborated with HR for implementation of progressive discipline as needed to address staff challenges and concerns for growth opportunities.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
Day Treatment Program Manager
A Caring Alternative
Marion, NC
07.2012 - 01.2018
- Program Manager for McDowell/Mitchell Day Treatment Programs
- Supervised staff and program development while collaborating with team, children’s services director, and management team.
- Scheduled and facilitated employment interviews for prospective new hires.
- Provide program oversight and direction to follow day treatment service definition while providing highly effective clinically based services (Therapy, Skills Groups, Education) to the students.
- Provide skills building group sessions to students to assist them in learning and modeling social, coping, and anger management skills.
- Network with both McDowell and Mitchell County Schools to plan and implement appropriate interventions (IEP, FBA, etc) while educating the school systems on mental health concerns and the affects while in the school environment.
- Plan and schedule student intake and discharges for the day treatment program while completing intake and discharge paperwork.
- Coordinate continuity of care with other stakeholders to provide the best care possible for students and consumers.
- Supervise program staff members while completing supervision plans and annual evaluations for both professional and personal growth.
Intensive in Home Qualified Professional
A Caring Alternative
Marion, NC
09.2011 - 07.2012
- Provide skills building group sessions to students to assist them in learning and modeling social, coping, and anger management skills
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Collaborate with fellow team members to provide Intensive In-Home services to residents of McDowell County
- Educate and teach clients and family members various social and interpersonal skills necessary to avoid client out of home placement
- Network with other community agencies to provide Person Centered focus to treatment
- Scheduled appointment times with consumer families for family meetings.
Human Services Clinical Counselor
New River Behavioral HealthCare
Marion, NC
04.2010 - 09.2011
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Completed one-on-one counseling with broad range of clients suffering from various mental health concerns.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Insurance Representative
Bankers Life and Casualty
Traverse City, MI
11.2009 - 02.2010
- Prospected new clients and marketed health, life and long-term care insurance to the senior population.
- Promoted and sold insurance policies to individuals
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Youth Specialist
State Of Michigan DHS, Nokomis Challenge Center
Prudenville, MI
05.1999 - 11.2009
- Trainer for Restrictive Intervention Models
- Collaborated with other professionals to plan and coordinate care for clients.
- Facilitated group sessions and provided one-on-one support.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Supervised and advised incarcerated youth in daily activities
- Observed and instructed various recreational opportunities for the youth
- Counseled substance abuse 12-step program for teens for 10 years.
Residential Counselor
Highfields Inc
Onondaga, MI
10.1997 - 05.1999
- Supervised youth daily
- Provided daily therapy groups and recreational opportunities for residents
- Taught anger management and life skills to residents
- Facilitated team building and experiential activities for the Breakthrough Program.
- Provided crisis management and intervention during emergency situations.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Education
M.S.A - Recreation & Park Administration
Central Michigan University
05.2000
B.A.A - Outdoor & Environmental Recreation
Central Michigan University
05.1996
Skills
- Critical Thinking
- Operational Efficiency
- Business Planning
- Customer Follow-Up
- Conflict Resolution Techniques
- Administrative Support
- Operations Management
- Presentation Skills
- Oral and Writing Communication
- Agent Support
Certification
WCI Supervisory Development Training I & II
NCI/CPI Restrictive Intervention Training
Facilitation of Child Family Team Meetings
Knowledgeable in Microsoft Office and Outlook
Trainer for MACH 5 Restrictive Intervention
Verbal Escalation Continuum
Life Space Crisis Intervention
CPR/First Aid
Blood Borne Pathogens
Other required trainings/certificates also completed and on file.
Timeline
Enhanced Services Program Manager
A Caring Alternative
01.2018 - Current
Day Treatment Program Manager
A Caring Alternative
07.2012 - 01.2018
Intensive in Home Qualified Professional
A Caring Alternative
09.2011 - 07.2012
Human Services Clinical Counselor
New River Behavioral HealthCare
04.2010 - 09.2011
Insurance Representative
Bankers Life and Casualty
11.2009 - 02.2010
Youth Specialist
State Of Michigan DHS, Nokomis Challenge Center
05.1999 - 11.2009
Residential Counselor
Highfields Inc
10.1997 - 05.1999
M.S.A - Recreation & Park Administration
Central Michigan University
B.A.A - Outdoor & Environmental Recreation
Central Michigan University
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