Donovan Giles

• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Advised and informed prospective clients on current market activities and conditions.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Wrote contracts to outline sales and purchases of properties.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.

During my time as an Inside Sales Agent (ISA), I was instrumental in driving business growth through a variety of key responsibilities. Managing high-volume lead vetting, assessing and prioritizing potential clients to ensure immediate attention was given to the most promising leads. My role involved handling both inbound and outbound calls, where I actively engaged with prospects to understand their needs and motivations in the real estate market.

Developed and implemented strategic follow-up protocols for cold leads, using tailored communication techniques to rekindle interest and establish rapport. By leveraging CRM tools, I tracked interactions and scheduled timely follow-ups, ensuring that no opportunity was overlooked.

In addition to lead management, I provided vital support to office realtors by overseeing various administrative procedures. This collaboration allowed them to focus on building direct client relationships and closing deals. By sharing valuable insights and data on lead status, I enabled the team to make informed decisions in their sales strategies.

• Maintained account information accuracy by communicating frequently with salesmen and account executives.
• Spearheaded the implementation of a new CRM system to streamline lead tracking and improve overall team efficiency.

As a bartender, effective communication is essential to creating a welcoming and engaging atmosphere for guests. The role involves not only mixing and serving beverages but also building quick relationships with customers and ensuring their overall experience is enjoyable. We always loved to see returning faces and some are even personal friends to this day!

• Contributed to a positive work environment through effective teamwork and communication with colleagues.