Donovan Goins
Lake Charles,LA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Service Technician
Dons Car Wash
Lake Charles, LA
03.2024 - 12.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Evaluated systems according to predetermined checklist and noted issues.
- Used hand tools such as wrenches, grippers, oil disposal trays, etc., to service vehicles and change oil and transmission fluid. Refilled oil to proper levels.
- Practice PPE in the oil change bay.
Assistant Store Manager
Allstar Elite
Lake Charles, Louisiana
12.2022 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
Barback
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, Louisiana
03.2024 - 07.2024
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Continuously monitored beverage stock levels during peak hours of operation.
- Stocked refrigerating units with wines or bottled beer.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Sliced and pitted fruit used to garnish drinks.
- Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
- Maintained cleanliness and organization of bar area, including counters and sinks.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
Sales Associate
Tmoblie
Lake Charles, Louisiana
08.2022 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Table Games Dealer
Isle of Capri Casino
Lake Charles
05.2014 - 06.2019
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Collected losing bets and paid out winnings promptly and accurately.
- Answered questions from patrons regarding house rules or gaming regulations.
Lumber Yard Manager
Stine Lumber
Lake Charles, LA
03.2014 - 06.2016
- Conducted regular safety audits to maintain a safe and efficient work environment for employees.
- Ensured that environmental regulations were met by adopting sustainable practices such as recycling unused materials properly.
- Oversaw accurate record-keeping for all lumber transactions, maintaining regulatory compliance and financial integrity.
- Built trust-based relationships with clients through consistent delivery of exceptional service.
- Managed a team of lumber yard employees, ensuring proper training and adherence to safety protocols.
Education
Lagrange High School
Lake Charles, LA05-2010
Skills
- CDL Class A
- Forklift Certified (electric, rough terrain, industrial forklift, telehandler forklift)
- Problem-solving capabilities
- Safe Driving Practices
- Load security
Timeline
Service Technician
Dons Car Wash
03.2024 - 12.2024
Barback
Golden Nugget Lake Charles Hotel & Casino
03.2024 - 07.2024
Assistant Store Manager
Allstar Elite
12.2022 - 08.2024
Sales Associate
Tmoblie
08.2022 - 07.2023
Table Games Dealer
Isle of Capri Casino
05.2014 - 06.2019
Lumber Yard Manager
Stine Lumber
03.2014 - 06.2016
Lagrange High School