Donovan Green
Client Success Manager
Los Angeles,CA
Overview
17
17
years of professional experience
Work History
Client Success Manager
Rently
07.2024 - Current
- Acted as primary liaison between executive leadership, RevOps, and enterprise client accounts to align on success metrics and strategic account plans.
- Led client performance reviews and quarterly business reviews (QBRs), translating operational data into executive-level reporting.
- Spearheaded cross-functional initiatives to enhance onboarding and customer success workflows, reducing churn and increasing engagement.
- Implemented AI-powered dashboards to identify proactive support opportunities and strengthen organizational insight into client needs.
- Led over ten (10) new product initiatives to penetrate new markets and geographic whitespace, resulting in substantial
business growth and market diversification - Collaborated with product leadership to prioritize client-requested features and drive roadmap alignment.
Senior Technical Support Product Manager
Rently
07.2022 - 06.2023
- Defined and executed roadmap aligned with revenue and operational goals, increasing customer satisfaction to over 90%.
- Managed $2M+ product supply chain logistics and order operations, collaborating cross-functionally to meet fulfillment SLAs.
- Led audit and refinement of accounting workflows (AP/AR), improving SOP clarity and metric visibility using NetSuite and Salesforce.
- Co-developed inventory and reporting policies in partnership with IT, warehouse, and finance teams to drive operational health.
- Promoted to Senior Level within one year for exceeding product metrics and execution goals.
General Manger of Operations
Fin & Feathers
01.2021 - 05.2022
- Drove strategic initiatives that improved operational efficiency and increased revenue by 12%.
- Oversaw vendor negotiations and budget adherence while advancing team productivity through performance tracking.
- Facilitated cross-functional collaboration across division-level teams to align on business goals and customer satisfaction.
- Planned and executed experiential events and brand initiatives to increase awareness and drive foot traffic.
Product and Compliance Operations
Bird Rides, Inc.
08.2018 - 07.2020
- Collaborated cross-functionally with Product, Engineering, and Data Science teams to launch and scale internal ops initiatives, supporting compliance and efficiency goals in over 50 global markets.
- Developed and maintained operational KPI dashboards and performance reports, delivering actionable insights for executive leadership and improving decision-making speed.
- Spearheaded the rollout of SOPs for new product features and compliance workflows, increasing onboarding efficiency by 30%.
- Created training decks and strategic communication materials for internal and external rollout, aligning global teams with regulatory shifts and feature updates.
- Conducted cross-market analysis of operational gaps and developed strategic recommendations to reduce resolution time by 25%.
Business & Artist Manager
4TH Quarter Entertainment
08.2014 - 12.2018
- Managed creative and operational execution for music, merchandise, and brand campaigns across digital and physical platforms.
- Negotiated licensing and clearance deals with Top 100 artists and stakeholders.
- Directed scheduling, production timelines, and event coordination for multimedia releases, maintaining strong understanding of deliverables across all multimedia channels.
- Collaborated with design teams to curate innovative, fashion-forward merchandise that increased brand awareness.
Product Analysis & Training Staff Intern
Kobe Bryant Basketball Academy
07.2008 - 07.2014
- Collaborated in Nike’s official merchandise shop, assisting with product restocking, retail setup, and analyzing inventory trends during peak sales periods.
- Supported customer service operations, providing a premium shopping experience in a fast-paced, high-volume environment.
- Shadowed the athletic training staff, gaining hands-on exposure to injury prevention, hydration protocols, and athlete support processes.
- Combined product knowledge and medical interest to develop a holistic view of athletic performance and consumer behavior in a branded sports environment.
Skills
- Cross-Functional Team Leadership
- Client Relationship Management
- Account Management / Reconciliation
- Business Case Preparation
- Strategic Sprint Planning & Roadmapping
- Supply Chain & Inventory Operations
Tools
- Microsoft Office Suite
- Google Workspace
- Zendesk / Salesforce / SaaS
- NetSuite / CPQ / SAP
- Jira / Tableau / Canva
- SurveyMonkey
- AI Machine Learning
- Creative Merchandising
- KPI Tracking & Data Analysis
Education
Hampton University - Hampton, VA
08/2010-05/2015
Bachelor of Science, Biological Sciences
Timeline
Client Success Manager
Rently
07.2024 - Current
Senior Technical Support Product Manager
Rently
07.2022 - 06.2023
General Manger of Operations
Fin & Feathers
01.2021 - 05.2022
Product and Compliance Operations
Bird Rides, Inc.
08.2018 - 07.2020
Business & Artist Manager
4TH Quarter Entertainment
08.2014 - 12.2018
Product Analysis & Training Staff Intern
Kobe Bryant Basketball Academy
07.2008 - 07.2014
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