Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Donovan Hankel

Donovan Hankel

West Springfield,MA

Summary

Diligent Overnight Stocker committed to helping retailers keep operations moving smoothly. Productive and flexible individual bringing experience restocking shelves for retail stores outside of business hours. Recognized as valued team member with outstanding communication and multitasking abilities. Goal-oriented Overnight Stocker eager to provide efficient support to sales and customer service teams. Tirelessly keeps merchandise well-stocked and attractively arranged for purchase. Exceeds prescribed standards in work speed and quality. Knowledgeable Store member with friendly disposition and desire to work hard. Known for outstanding work ethic. Comfortable lifting and trained to operate various equipment. Knowledgeable [Job Title] with friendly disposition and desire to work hard. Known for outstanding work ethic. Comfortable lifting and trained to operate various equipment. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting [Number] pounds. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Enthusiastic Overnight Stocker offering [Number] years of experience in inventory management. Safely operates equipment and handles large volume of product on tight schedules. Trustworthy in executing required stock movement and replenishments. Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities. Punctual Overnight Stocker with [Number] years of hands-on experience restocking products in shelves and freezers. Versed in coding products, changing store displays and updating activity records. Alert and hardworking individual adaptable to changing priorities while maintaining positive attitude. Service-minded stock management professional with over [Number] years of experience working for leading retailers. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Hardworking and punctual [Job Title] works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Diligent [Job Title] with superior work ethic, friendly demeanor and [Number] years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Reliable Stocker skilled in carrying over [Number] pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings [Number] years of retail experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Overnight Stocker

Walmart
Raynham, MA
08.2021 - 12.2024
  • Cut open boxes and stocked shelves
  • Gave great customer service and made sure the store looks good for opening.
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Checked shelves in department to determine replenishment needs.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.

Store Team Member

Cumberland Farms
West Springfield, MA
07.2023 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Organized and maintained store displays.
  • Assisted in stocking shelves with merchandise.
  • Provided product knowledge to customers and answered inquiries.
  • Handled customer complaints professionally and efficiently.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Operated cash register to process sales transactions.
  • Assisted customers with carry-out orders from the store.

Overnight Freight Associate

Home Depot
West Springfield, MA
02.2023 - 07.2024
  • Assembled boxes and packing material for outbound shipments.
  • Maintained cleanliness of warehouse by sweeping, mopping, and organizing merchandise shelves.
  • Processed paperwork for incoming and outgoing shipments.
  • Worked closely with other team members to ensure efficient operation of shipping and receiving department.
  • Followed safety protocols while handling heavy packages or hazardous materials.
  • Loaded and unloaded freight from trucks using pallet jacks and forklifts.
  • Tracked shipments using computer systems to ensure timely delivery of goods.
  • Organized freight in a neat, orderly fashion according to company standards.
  • Assisted with inventory management and cycle counting.
  • Resolved discrepancies between actual received products versus expected products listed on purchase order documents.
  • Inspected all deliveries for accuracy, damage, or missing items prior to receiving them into the system.
  • Ensured proper storage of sensitive items such as temperature-controlled items or perishable goods.
  • Responded to customer inquiries regarding shipment status or delivery times.

Team Member

Target
Taunton, MA
02.2023 - 05.2024
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Resolved customer issues promptly in a professional manner.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to maximize productivity and efficiency.
  • Assisted customers with product selection and ordering process.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.

Warehouse Associate

Amazon
Windsor, CT
06.2022 - 02.2024
  • Able to lift more than 50 pounds
  • Able to work fast and efficiently
  • Able to follow directions and help with everything that's needed
  • Picked and packed orders and shipped them to customers.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.

Crew Member

Chipotle Grill
West Springfield, MA
09.2023 - 11.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

IT Help Desk Technician

Taunton High School
Taunton, MA
06.2021 - 04.2023
  • Managed inventory of IT equipment such as laptops, printers, routers.
  • Installed and configured new hardware, software and peripheral devices.
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Supported telephony systems such as VoIP phones and PBXs.
  • Provided assistance with mobile device setup and configuration.
  • Monitored server performance metrics to ensure optimal operation of IT services.
  • Created user accounts and managed access privileges on networked systems.
  • Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
  • Configured firewalls to protect networks from unauthorized access attempts.
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.
  • Developed processes for resolving customer complaints related to IT services.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
  • Resolved complex technical problems by researching solutions online or consulting with subject matter experts.

Dishwasher

Boston Tavern
West Bridgewater, MA
11.2019 - 02.2020
  • Kept kitchen areas neat and clean by removing trash and organizing supplies
  • Increased machine efficiency by scraping and pre-washing dishes
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking
  • Paid close attention to instructions from supervisor to complete tasks on time
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.

Produce Supervisor

Market Basket
Taunton, MA
09.2016 - 10.2018
  • Maintained accurate records for all transactions related to purchasing, receiving, stocking, pricing and selling of products.
  • Conducted weekly meetings with staff members to discuss store operations, policies and procedures.
  • Supervised, trained and evaluated staff performance to optimize productivity.
  • Enforced safety regulations within the department while ensuring a clean working environment.
  • Established guidelines for proper storage and rotation of products in accordance with company policy.

Grocery Bagger

Market Basket
Taunton, MA
06.2014 - 06.2015
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles
  • Collected carts from parking lot and designated return locations
  • Completed daily orders with expert picking and packing of shipments
  • Retrieved items for customers and verified prices
  • Promoted delivery efficiency by accurately labeling and organizing containers.

Retail Sales Associate

Bj
  • Delivered customer service and helped customers find what they need
  • Made sure the aisles were clean and safe for customers
  • Brought in carts so customers can shop hassle-free
  • Completed daily orders with a smile on my face.

Education

It Tech Certifacate - It Tech

Merit America
Remote
06-2024

High School Diploma -

Reads Academy
06.2021

Skills

  • Cleaning and sanitizing
  • Kitchen equipment use
  • Organizational strengths
  • Stock Rotation
  • Product Merchandising
  • Stock Replenishment
  • Equipment Operation
  • Inventory Counts
  • Product Inspection
  • Shipping and Receiving
  • Stocking Products
  • Order Picking
  • Barcode Scanning
  • Deadline Adherence
  • Unloading Trucks
  • Loading and Unloading
  • Heavy Lifting
  • Merchandise Display
  • FIFO Stocking
  • Maintaining Safety
  • Moving Boxes
  • Safety Awareness
  • Pallet Jack Operation
  • Unloading Merchandise
  • Planogram Execution
  • Product Assembly
  • Hand Truck Operation
  • Forklift Operation
  • Stockroom Maintenance
  • Stocking Shelves
  • Inventory Auditing
  • Equipment Monitoring
  • Customer Relationship Management
  • Cleaning
  • Warehouse Safety
  • Production Documentation

Additional Information

Animal Rescue Shelters, Swansea Animal Shelter, Taunton Animal Shelter, Groomer Assistant, Helped calm animals, Washed and cleaned and prepped all animals, Assisted in feeding and walking animals

Timeline

Crew Member

Chipotle Grill
09.2023 - 11.2023

Store Team Member

Cumberland Farms
07.2023 - 08.2024

Overnight Freight Associate

Home Depot
02.2023 - 07.2024

Team Member

Target
02.2023 - 05.2024

Warehouse Associate

Amazon
06.2022 - 02.2024

Overnight Stocker

Walmart
08.2021 - 12.2024

IT Help Desk Technician

Taunton High School
06.2021 - 04.2023

Dishwasher

Boston Tavern
11.2019 - 02.2020

Produce Supervisor

Market Basket
09.2016 - 10.2018

Grocery Bagger

Market Basket
06.2014 - 06.2015

Retail Sales Associate

Bj

It Tech Certifacate - It Tech

Merit America

High School Diploma -

Reads Academy
Donovan Hankel