Donovan Hankel
Holyoke
Summary
Professional and prepared hospitality professional with keen focus on delivering exceptional customer experiences. Adept at fostering team collaboration and maintaining adaptability in dynamic environments. Skilled in customer service, conflict resolution, and inventory management. Reliable team member with strong commitment to achieving results and driving customer satisfaction.
Retail professional prepared to bring high standards and results-driven approach to store hosting. Proven experience in creating inviting atmospheres and fostering positive customer interactions. Valued for teamwork, reliability, and flexibility to adapt to changing needs. Skilled in communication and problem-solving, with personable demeanor that enhances customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Team Member
Cumberland Farms
07.2023 - 10.2025
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Organized and maintained store displays.
- Assisted in stocking shelves with merchandise.
- Provided product knowledge to customers and answered inquiries.
- Handled customer complaints professionally and efficiently.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Operated cash register to process sales transactions.
- Assisted customers with carry-out orders from the store.
- Provided excellent customer service by assisting customers with inquiries and purchases.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced drawers.
Overnight Freight Associate
Home Depot
02.2023 - 07.2024
- Assembled boxes and packing material for outbound shipments.
- Maintained cleanliness of warehouse by sweeping, mopping, and organizing merchandise shelves.
- Processed paperwork for incoming and outgoing shipments.
- Worked closely with other team members to ensure efficient operation of shipping and receiving department.
- Followed safety protocols while handling heavy packages or hazardous materials.
- Loaded and unloaded freight from trucks using pallet jacks and forklifts.
- Tracked shipments using computer systems to ensure timely delivery of goods.
- Organized freight in a neat, orderly fashion according to company standards.
- Assisted with inventory management and cycle counting.
- Resolved discrepancies between actual received products versus expected products listed on purchase order documents.
- Inspected all deliveries for accuracy, damage, or missing items prior to receiving them into the system.
- Ensured proper storage of sensitive items such as temperature-controlled items or perishable goods.
- Responded to customer inquiries regarding shipment status or delivery times.
- Operated forklifts and pallet jacks to efficiently move freight throughout warehouse.
- Loaded and unloaded delivery trucks, ensuring accurate placement of merchandise.
IT Help Desk Technician
Taunton High School
06.2021 - 06.2024
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and configured new hardware, software and peripheral devices.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Supported telephony systems such as VoIP phones and PBXs.
- Provided assistance with mobile device setup and configuration.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Created user accounts and managed access privileges on networked systems.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Configured firewalls to protect networks from unauthorized access attempts.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Developed processes for resolving customer complaints related to IT services.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Provided technical support for hardware and software issues, ensuring minimal disruption to educational activities.
- Assisted in troubleshooting network connectivity problems, enhancing user experience across campus systems.
Team Member
Target
02.2023 - 02.2024
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of sales floor and stockroom.
Warehouse Associate
Amazon
06.2022 - 02.2024
- Able to lift more than 50 pounds.
- Able to work fast and efficiently.
- Able to follow directions and help with everything that's needed.
- Picked and packed orders and shipped them to customers.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Crew Member
Chipotle Grill
09.2023 - 01.2024
- Cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Prepared and assembled food orders accurately and efficiently for customer satisfaction.
Overnight Stocker
Walmart
08.2022 - 12.2023
- Cut open boxes and stocked shelves
- Gave great customer service and made sure the store looks good for opening.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Checked shelves in department to determine replenishment needs.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Dishwasher
Boston Tavern
11.2019 - 03.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Increased machine efficiency by scraping and pre-washing dishes.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Operated dishwashing equipment to ensure cleanliness and sanitation standards were met.
- Maintained organized work areas to streamline workflow and improve efficiency.
Store Host
Best Buy
10.2024 - Current
- Welcomed customers, ensuring positive first impressions and seamless entry experience.
- Facilitated communication between departments to enhance customer service and operational efficiency.
- Managed queue flow during peak hours, optimizing wait times for guests.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Implemented feedback mechanisms to gather guest insights and improve service quality.
- Coordinated special events, enhancing the in-store experience through strategic planning and execution.
- Monitored inventory levels at entrance points, ensuring supplies met customer demands effectively.
- Developed training materials for staff onboarding, improving consistency in service delivery standards.
- Maintained a clean and organized store environment for optimal shopping experience.
- Supported marketing initiatives by promoting special offers, events, or exclusive products through engaging interactions with customers.
Produce Supervisor
Market Basket
09.2014 - 06.2016
- Maintained accurate records for all transactions related to purchasing, receiving, stocking, pricing and selling of products.
- Conducted weekly meetings with staff members to discuss store operations, policies and procedures.
- Supervised, trained and evaluated staff performance to optimize productivity.
- Enforced safety regulations within the department while ensuring a clean working environment.
- Established guidelines for proper storage and rotation of products in accordance with company policy.
- Supervised daily operations of produce department, ensuring quality and freshness standards.
- Trained and mentored staff on best practices in produce handling and customer service.
Grocery Bagger
Market Basket
06.2014 - 05.2015
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Collected carts from parking lot and designated return locations.
- Completed daily orders with expert picking and packing of shipments.
- Retrieved items for customers and verified prices.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Retail Sales Associate.
- Delivered customer service and helped customers find what they need.
- Made sure the aisles were clean and safe for customers.
- Brought in carts so customers can shop hassle-free.
- Completed daily orders with a smile on my face.
- Efficiently bagged groceries to ensure timely checkout for customers.
- Maintained cleanliness and organization of bagging area to enhance operational workflow.
Education
High School Diploma -
Reads Academy
Middleboro01.2020
MBA - Business
Holyoke Community College
Holyoke, MA11-2029
Skills
- Self-motivation
- Flexibility and Adaptability
- Conflict Resolution
- Critical thinking and problem solving
- Fast Learner
- Microsoft Office Word
- Teamwork
- Communication
- Leadership
- Computer Skills
- Ability to Work in a Team
- Customer Service
- Sales
- Merchandising
- Help Desk
- Mobile Device/Management
- Consulting
- Telephone Skills
- Research Skills
- Problem Solving
- Beverage Products
- Foods
- Order Picking
- Communication Skills
- Hard Work and Dedication
- Loading and Unloading
- Safety Principles
- Palletizing
- Restocking Shelves
- Coordination Skills
- Expediting
- Knowledge of Packaging and Processing
- Cash Register Operation
- Shop Fitting
- Unloading Skills
- Sweeping Skills
- Friendliness
- Interpersonal Skills
- Shrink Wrap
- Customer Demand Planning
- Customer Support
- Mopping Skills
- Hazardous Materials
- Retail Commerce
- Writing Documentation
- Dishwashing
- Grilling Skills
- Cooking Skills
- Accounting Methods
- Auditing Skills
- Physical Strength
- Brand Management
- Ability to Multitask
- Adaptability
- Attention to Detail
- Passionate
- Positive Attitude
- Punctuality
- Success Driven Person
- Team Working
- Trustworthiness
- Cleanliness and hygiene
- Workplace safety
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash handling accuracy
- Customer engagement
- Brand representation
- Product demonstration
- Store safety
- Customer service expertise
- POS system operation
- Strong interpersonal skills
05 LANGUAGES
English
Timeline
Store Host
Best Buy
10.2024 - Current
Crew Member
Chipotle Grill
09.2023 - 01.2024
Store Team Member
Cumberland Farms
07.2023 - 10.2025
Overnight Freight Associate
Home Depot
02.2023 - 07.2024
Team Member
Target
02.2023 - 02.2024
Overnight Stocker
Walmart
08.2022 - 12.2023
Warehouse Associate
Amazon
06.2022 - 02.2024
IT Help Desk Technician
Taunton High School
06.2021 - 06.2024
Dishwasher
Boston Tavern
11.2019 - 03.2021
Produce Supervisor
Market Basket
09.2014 - 06.2016
Grocery Bagger
Market Basket
06.2014 - 05.2015
High School Diploma -
Reads Academy
MBA - Business
Holyoke Community College