Donovan Henry
Waianae,HI
Summary
Committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrated ability to thrive under pressure and quickly adapt to new situations and challenges in order to optimize the organizational brand.
Overview
4
4
years of professional experience
Work History
Station Operator
Hitachi Rail
Honolulu, HI
03.2024 - Current
- Landlord of whichever station for my shift
- Watch passenger activity, and assist when necessary
- Learn train movements and learn to fix anything within our capability to keep service running on time.
- Learn about train control aswell as info control because we talk a lot to assist with problem solving and a well controlled work day.
- Being the face of the company that passengers see on a daily basis to come to for any assistance or questions needing answers.
Customer Service Representative
Avis Budget Group
Honolulu, HI
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved customer service wait times to mitigate complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
Electrical Supervisor
Truelove Electrical
Woodbury Heights, NJ
08.2020 - 03.2022
- Followed electrical code manuals to install and repair electrical systems.
- Enforced safety regulations and penalized workers for not following work safety agreements.
- Took ownership of electrical crew schedule, developing short- and long-term look ahead schedules to align with execution plans.
- Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.
- Oversaw production efforts to guarantee timely and budget-conscious completion.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06.2018
Skills
- Customer Service
- Staff Training
- Industry Regulations Knowledge
- Data Entry
- Project Management
- Residential Electric Construction
- Electrical Repairs
- Troubleshooting and Repairs
- Fixture Installation
- New Construction
- Problem-Solving
- Respectful and Compassionate
- First Aid and Safety
- Heavy Lifting
- Supervisor
- Team leading
- On job training
Timeline
Station Operator
Hitachi Rail
03.2024 - Current
Customer Service Representative
Avis Budget Group
04.2022 - Current
Electrical Supervisor
Truelove Electrical
08.2020 - 03.2022
High School Diploma -
Delsea Regional High School