Donovan Hester

• Continued role in Client Solutions with emphasis and more workload and better collaboration efforts with both clients and teammates
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• Developed and maintained relationships with clients through phone first culture.
• Ensured company and client compliance regulations at all times, while also catering to their needs on a project-by-project basis.
• Continued peer mentorship role, leading efforts to onboard and train five new company employees, or teammates promoted into the Sr. Associate role
• Exceeded quarterly goals each quarter, including achievement marks of 138%, 129%, and 113% in the first three quarters.
• Excelled in being one of the fastest performers getting experts in front of the client

• Collaborated with tenured team members to understand client project requirements and needs to quickly find the best candidates.
• Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
• Utilized email, call, and text campaigns to reach out to prospective clients.
• Exceeded goals and performance targets including monthly achievements of 168%, 170%, and 232%
• Positive energy and team-first mentality, becoming the only team member in a junior role to join the culture committee
• Strong peer mentorship, lead recruiting training for 4 new teammates and rose to the occasion when in less than three months in seat became the most tenured leader on the team

• Revived dormant account by re-establishing relationships with key decision-makers.
• Increased profitability within account by cross-selling additional services.
• Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
• Utilized CRM to collect, organize and manage sales data and customer information.
• De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
• Motivated and worked with onboarding team members to successfully integrate new employees into organization.

• Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
• Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
• Created library of bills, invoices and project outlines to track ongoing maintenance progress.
• Directed bidding and selection processes to find external contractors for specialized projects.

• Created nutritious, safe, and visually appealing and food.
• Greeted guests and informed them of menu options.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

• Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Served food and beverages to patrons and immediately remedied issues with orders.

Began monitoring customer movements and quickly cleared empty tables for future customers followed by cleaning the dishes. Moved to line cook to cook breakfast, lunch, and dinner.