Donovan Hirt
Ely,NV
Summary
Dynamic professional with a proven track record in operations management and exceptional customer service, honed across roles at White Pine Care Center and Starbucks. Excelled in enhancing efficiency and fostering positive customer interactions, demonstrating adept multitasking and organizational skills. Achieved significant improvements in workplace safety and service quality, showcasing a commitment to excellence and team leadership.
Overview
7
7
years of professional experience
Work History
Cook
White Pine Care Center
09.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Courier
DoorDash
11.2020 - 08.2024
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Warehouse Worker
Amazon
09.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Barista Shift Supervisor
Starbucks
09.2017 - 11.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
Education
High School Diploma -
Cascade High School
Everett, WASkills
- Customer service
- Cleaning and organization
- Multitasking and organization
- Operations management
Timeline
Cook
White Pine Care Center
09.2024 - Current
Warehouse Worker
Amazon
09.2023 - 05.2024
Courier
DoorDash
11.2020 - 08.2024
Barista Shift Supervisor
Starbucks
09.2017 - 11.2020
High School Diploma -
Cascade High School
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