Donovan Hylton
Stockbridge,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and efficient Data Entry Clerk with 4+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
Walmart
01.2019 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Driver
Uber
01.2016 - 01.2024
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Technical Support Representative
Support.Com In
04.2018 - 01.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Manager
Metro PCS
02.2015 - 02.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Security Guard Supervisor
Safeguard Security
09.2014 - 03.2016
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
Data Entry Clerk
SourceHOV
01.2013 - 06.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Warehouse Manager
Ranstad
01.2011 - 12.2014
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2014
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Equipment Operation
- Strategic Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Endorsements in software development and mobile applications.
- Completed intensive training in database fundamentals and software engineering.
Certification
- Scrum Master, Scrum.org - June 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionPaid time off401k match4-day work weekFlexible work hoursPaid sick leaveCareer advancementWork-life balanceHealthcare benefitsStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company RetreatsTimeline
Driver
Walmart
01.2019 - 01.2024
Technical Support Representative
Support.Com In
04.2018 - 01.2019
Driver
Uber
01.2016 - 01.2024
Manager
Metro PCS
02.2015 - 02.2017
Security Guard Supervisor
Safeguard Security
09.2014 - 03.2016
Data Entry Clerk
SourceHOV
01.2013 - 06.2015
Warehouse Manager
Ranstad
01.2011 - 12.2014
BBA - Business Administration And Management
Southern New Hampshire University