Donovan Jacobs
Bolton,NC
Summary
Dynamic leader, satisfaction and team efficiency. Skilled in workload management and problem-solving, I excel in fostering continuous improvement and achieving high-quality standards. My expertise in customer service and leadership has significantly reduced guest complaints, contributing to improved company ratings. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced with team leadership and daily operations in housekeeping setting. Utilizes strong organizational skills to ensure consistent cleanliness and order. Knowledge of effective team management techniques that enhance service quality and efficiency.
Overview
11
11
years of professional experience
Work History
Housekeeping Team Leader
Sunset Properties
05.2019 - Current
- Coordinated household cleaning service operations and managed client relations.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Managed team productivity and workflow to exceed quality standards.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Rotated linens in storerooms and replenished when supplies ran low.
- Managed staff of 4 housekeepers.
- Coordinated with maintenance staff to schedule repairs or replacements as needed, minimizing disruptions to guests'' stays.
- Evaluated employee performance and developed improvement plans.
- Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
Dump Truck Operator
T&C Services
09.2018 - Current
- Inspected truck equipment and supplies such as tires, lights, brakes, fuel, oil, and water.
- Promoted environmental responsibility through careful handling and disposal of hazardous materials according to regulations.
- Assisted in minimizing workplace accidents through active participation in safety meetings and strict adherence to company policies and guidelines.
- Contributed to successful project completion by transporting materials efficiently and safely between locations.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Displayed excellent time management skills when scheduling pickups or drop-offs according to deadlines while allowing for potential traffic or other unforeseen obstacles.
- Improved worksite safety by conducting thorough pre-operation inspections of dump trucks and equipment.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Operated vehicles according to local, regional and federal transportation regulations.
- Maneuvered diverse vehicles on lots with obstacles and limited space.
- Communicated with dispatcher and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained required daily logs, vehicle inspection records and mileage.
- Inspected load security and checked for damages.
- Safely drove truck and materials to various destinations in NC/SC
- Improved job site productivity by efficiently delivering construction materials such as sand, gravel, and soil.
911 Telecommunicator
Columbus County
03.2014 - 11.2018
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Assisted with the implementation of new software systems, streamlining call handling processes and increasing efficiency.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Maximized caller safety by providing clear instructions for emergency situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
- Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
- Enhanced communication skills through rigorous training, preparing for high-stress emergency situations.
- Improved team coordination with clear, concise communication during high-volume call periods.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Southeastern Community College
Whiteville, NC06-2006
Skills
- Work Inspection
- Workload Management
- Project Planning
- Report Preparation
- Strong leadership
- Orientation conduction
- Supply transportation
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Customer Service
- Problem-Solving
- Time Management
Timeline
Housekeeping Team Leader
Sunset Properties
05.2019 - Current
Dump Truck Operator
T&C Services
09.2018 - Current
911 Telecommunicator
Columbus County
03.2014 - 11.2018
GED -
Southeastern Community College
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