Donovan Jenkins
New Braunfels,TX
Summary
Accomplished Clinical Manager with a solid track record of excellence, distinguished by extensive expertise in the management and mentorship of clinical personnel. Proficient in orchestrating healthcare operations, guaranteeing compliance with rigorous quality benchmarks, and optimizing patient care results. Notable for my ability to conceive and execute impactful training initiatives that elevate staff competence and performance. My exceptional communication and leadership proficiencies have consistently fostered a culture of collaboration and driven team accomplishments. I possess a profound comprehension of clinical protocols, regulatory standards, and best practices, and I am unwavering in my dedication to upholding the highest levels of patient safety and quality care. Additionally, I bring to the table comprehensive familiarity with various EMR systems, including EPIC and eClinicalWorks, from prior experiences in complex and dynamic healthcare environments, consistently achieving remarkable outcomes.
Overview
6
6
years of professional experience
Work History
Office Manager
Hillside Primary Care
08.2023 - Current
- Coordinated and supervised administrative, clerical, and clinical staff, ensuring the smooth operation of a medical office with a patient load exceeding 900 weekly.
- Managed clinic hours and staffing for regular schedules and special events, prioritizing safety, cleanliness, and equipment functionality.
- Oversaw the selection, training, supervision, and performance evaluation of site staff, ensuring their readiness to fulfill their roles effectively.
- Enforced company policies and procedures, handled performance evaluations, disciplinary matters, and resolved billing discrepancies and financial issues originating at the site.
- Maintained vigilant oversight of supply inventories and efficiently managed supply ordering processes.
- Actively engaged with patients, gathering feedback, addressing service-related concerns, and occasionally stepping in for front-end registration or clinical tasks during staff absences or peak demand.
- Demonstrated versatility and reliability by willingly taking on additional duties assigned by the Managing Physician to support the clinic's overall success.
Medical Assistant
Lake Poitne Orthopaedics
01.2022 - 08.2023
- Oversee administrative tasks, such as answering phones, responding to patient inquiries, and overseeing inventory and supplies to deliver excellent customer service
- Collaborate with physicians, nurses, and healthcare professionals to deliver high-quality patient care, promoting positive patient outcomes and satisfaction
- Offer strategic suggestions for process improvement and expansion, while facilitating in development of new podiatrist's clinic and enhancing overall operations
- Provided compassionate care to patients and families by assisting physicians in providing high-quality patient care
- Assisted physicians with medical treatments and procedures, including taking patient histories, measuring vital signs, administering medications, and performing diagnostic tests
- Maintained accurate and up-to-date patient documentation and medical records by ensuring proper record-keeping and facilitating efficient healthcare delivery
- Managed patient flow by scheduling appointments, greeting patients, verifying patient information, and aiding with check-in and checkout processes
- Trained new hires and provided ongoing support and guidance to medical team to build skilled and cohesive healthcare workforce
- Fostered organized clinical environment, promoting safety, efficiency, and positive patient experience.
Medical Tech
CommunityMed Urgent Care Systems LLC
01.2020 - 01.2022
- Conduct preliminary physical tests to meticulously document results in patient history summary by ensuring accurate medical records
- Provide effective treatment by conveying patient messages to physicians regarding concerns, condition updates, and refill requests by promoting efficient communication and timely care
- Offer patient education regarding medications, procedures, and physician's instructions by equipping patients with necessary knowledge for effective self-care and adherence to treatment plans
- Analyze, document vital signs, and monitor patient health within outpatient setting as well as collect biological specimens for internal and laboratory analysis by facilitating diagnostic testing and contributing to timely and accurate test results
- Performed, validated, and reported laboratory tests for various purposes including prognosis, diagnosis, treatment, and research by delivering important information for patient care and medical advancements
- Engaged patients through interviews to gather comprehensive medical history, intricate complaints, and vital signs by implementing thorough assessment and personalized care
- Scheduled patient appointments through phone and in-person interactions by overseeing optimal appointment management processes and improving patient satisfaction
- Ensured accurate execution of medical waste disposal in compliance with governmental/organizational standards
- Updated inventory levels, vaccination, and product expiration logs for appropriate tracking and documentation
- Cleaned and well-stocked treatment rooms by preparing comfortable and hygienic environment for patients.
Physical Therapy Aide
HCA Healthcare Inc
01.2019 - 01.2020
- Supervised equipment utilization and ensured overall safety of patients by minimizing risk of accidents/injuries
- Collaborated as part of team to execute proper care of body mechanics and ensure safety of patients by providing safe and comfortable environment
- Administered and guided patients through simple range of motion exercises by driving flexibility and improved circulation to enhanced physical well-being
- Oversaw physical rehabilitation program by introducing and implementing new rehab protocols for patient care to deliver effective and tailored treatment plans
- Instructed patients in home care exercises leading to improve patient range of motion (ROM) and overall health
- Positioned and secured patients appropriately into therapy equipment by facilitating smooth and safe treatments
- Provided physical therapy services to 75-bed hospital by assisting in recovery and rehabilitation processes.
Physical Therapy Technician
OMPT of Dallas
01.2018 - 01.2019
- Established equipment and gear for physical therapy appointments based on treatment plans as well as addressed basic clinical needs and promptly responded to patient requests by fostering collaborative relationships with patients
- Collaborated with physical therapist in treatment, administration, and planning, optimizing delivery of comprehensive care
- Monitored patients during treatments, collected and evaluated data on responses and progress, and delivered comprehensive results to physical therapists for informed decision-making
- Ensured therapy spaces and equipment were in optimal condition by regularly cleaning, sanitizing, and inspecting for damages
- Recorded patient progress, treatment plans, and data in charts by providing accurate and organized documentation to support patient care
- Aided patients in application and removal of assistive braces, splints, or slings to increase patient comfort and compliance with treatment protocols
- Successfully conducted basic repairs on office and medical equipment by minimizing downtime and ensuring smooth operation of essential equipment
- Assisted patients throughout physical therapy procedures to facilitate functional restoration and pain reduction
- Educated patients regarding accurate deployment, storage, and maintenance of assistive devices.
Education
Masters - Healthcare Administration – Informatics
West Coast University
Los Angeles, CABachelor of Science - Kinesiology
Howard Payne University
Brownwood, TXSkills
- Strategic Planning & Execution
- Information Protection
- Healthcare Quality Improvement
- Project Management
- Clinical Data Analysis
- Sterilization Techniques
- Health Information Systems
- Microsoft Office
- Clinical training
- Team Building & Leadership
- Anatomy & Physiology
- Compliance & Regulatory Standards
Affiliations
BLS Provider, American Heart Association - 2023
Non-Certified Radiology Technician License - 2024 License No. NCR2001624
Certified Clinical Medical Assistant (CCMA) -2025 - Certification #J3A8N7E6
Timeline
Office Manager
Hillside Primary Care
08.2023 - Current
Medical Assistant
Lake Poitne Orthopaedics
01.2022 - 08.2023
Medical Tech
CommunityMed Urgent Care Systems LLC
01.2020 - 01.2022
Physical Therapy Aide
HCA Healthcare Inc
01.2019 - 01.2020
Physical Therapy Technician
OMPT of Dallas
01.2018 - 01.2019
Masters - Healthcare Administration – Informatics
West Coast University
Bachelor of Science - Kinesiology
Howard Payne University
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