Donovan Lewis
Hartford,CT
Summary
Results-driven Maintenance Technician with expertise in preventive maintenance and mechanical troubleshooting at Clemens Place. Demonstrated safety awareness and problem-solving skills, enhancing equipment reliability and minimizing downtime. Successfully improved facility operations through effective teamwork and proactive maintenance strategies, ensuring optimal performance and tenant satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Clemens Place
Hartford, CT
09.2021 - 08.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Extended equipment lifespan through regular lubrication, calibration, and part replacement as needed.
- Assisted in training new employees on proper techniques for completing facility maintenance tasks safely and effectively.
- Increased workplace safety by repairing or replacing faulty electrical components such as lighting fixtures or outlets.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
Assistant Store Manager of Operations
Dollar Tree Stores-Freight Manager
Hartford, CT
01.2017 - 03.2023
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Implemented theft prevention policies to minimize potential stock loss.
- Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Property Manager
Young Men's Christian Association, YMCA
Brooklyn, NY
12.2017 - 02.2019
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Oversaw the installation of energy-efficient systems, contributing to reduced utility expenses.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and local ordinances.
- Established clear communication channels between tenants and maintenance staff, ensuring timely resolution of issues.
- Provided training and mentorship to new hires, fostering a positive work environment that encouraged professional growth.
- Participated in emergency response planning initiatives, preparing the team for potential crisis situations.
- Streamlined inventory management by implementing an effective tracking system for tools and equipment.
- Managed a team of maintenance professionals for optimal performance and productivity.
- Reduced repair costs with proactive maintenance strategies and preventive measures.
- Implemented safety protocols, reducing workplace accidents and maintaining OSHA compliance.
- Maintained accurate records of completed tasks, ongoing projects, and upcoming maintenance needs.
- Improved property maintenance efficiency by implementing streamlined processes and procedures.
- Negotiated with suppliers for bulk discounts on materials, saving on overall repair costs.
- Assisted in budget preparation, tracking expenditures to ensure optimal allocation of resources for property upkeep.
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices.
General Maintenance Supervisor
Concord Nursing and
Brooklyn, NY
07.2004 - 12.2017
- Maintained accurate inventory records for spare parts and consumables, ensuring adequate stocking levels at all times.
- Ensured regulatory compliance with local building codes as well as industry-specific guidelines related to general maintenance operations.
- Collaborated with other department heads, ensuring seamless operations across all areas of the facility.
- Improved equipment reliability by implementing preventive maintenance programs and updating maintenance procedures.
- Trained junior maintenance technicians in proper techniques and best practices, fostering professional growth and development.
- Reduced downtime with proactive identification and resolution of equipment issues.
- Fostered a culture of continuous improvement within the maintenance team by encouraging feedback and implementing suggested changes when appropriate.
- Managed budgetary responsibilities including expense tracking, forecasting, and cost control measures for the maintenance department.
- Promoted workplace safety by conducting regular inspections and enforcing adherence to safety protocols.
- Optimized resource allocation to minimize costs while maintaining high-quality service levels.
- Implemented energy-saving initiatives that led to reduced utility costs while maintaining optimal facility performance.
- Established strong working relationships with external vendors for timely delivery of parts and services.
- Evaluated vendor proposals for new equipment purchases, recommending cost-effective options that met operational requirements.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Properly handled, transported, and disposed of recycled materials.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Education
N/A - Associate in Facilities Management
Technical Career Institute-No Longer in Exist
Manhattan07-2017
Eletrical - Plumbing, Heating A/C And Electrical Instalation
Technical Career Institute
Manhattan, NY07-2017
No Degree - Fire Safety Director
NY Fire Safety Institute
Manhattan, NY07-2016
No Degree - OSHA 10-Hour Construction Safety
Advance Online Solution
06-2015
No Degree - Vehicle Electrical And Mechanical Engineering
The Royal Corps of Electrical And Mechanical Engin
Beliize SA02-1994
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Electrical troubleshooting
- HVAC systems
- Hydraulic systems
- Electrical panels
- Door hardware
- Equipment Repair
- Tool management
- Hand tools expertise
- Plumbing
- Lockout and tagout procedures
- Power tools proficiency
- Painting
- Drywall repair
Accomplishments
- Achieved [Flowing of water] by completing Drain repair with accuracy and efficiency.
- Supervised team of 8 staff members.
- Documented and resolved [Electrical] issue which led to Restoring to component
- Collaborated with team of 3 in the development Safety by Create more safety lighting around the Exteriurofthe Facility
Certification
- Certified Assistant, Dollar Tree - 01/2017-03/2021
- CMRT - Certified Maintenance and Reliability Technician
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Technician
Clemens Place
09.2021 - 08.2023
Property Manager
Young Men's Christian Association, YMCA
12.2017 - 02.2019
Assistant Store Manager of Operations
Dollar Tree Stores-Freight Manager
01.2017 - 03.2023
General Maintenance Supervisor
Concord Nursing and
07.2004 - 12.2017
N/A - Associate in Facilities Management
Technical Career Institute-No Longer in Exist
Eletrical - Plumbing, Heating A/C And Electrical Instalation
Technical Career Institute
No Degree - Fire Safety Director
NY Fire Safety Institute
No Degree - OSHA 10-Hour Construction Safety
Advance Online Solution
No Degree - Vehicle Electrical And Mechanical Engineering
The Royal Corps of Electrical And Mechanical Engin
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