Donovan Lindsey
Houston
Summary
Seasoned Network Engineer with a robust background in infrastructure solutions and a proven track record of leadership at Houston Methodist. Specializes in Cisco switching expertise and excels in collaborative environments, significantly enhancing network performance and reliability. Demonstrates exceptional project management and verbal communication skills, ensuring project completion exceeds expectations.
Overview
29
29
years of professional experience
Work History
Network Engineer 1
Houston Methodist
Houston
01.2017 - Current
- Support and Assist Network Engineers when needed
- Working tickets through Change Gear
- Maintain the Cisco phones system
- Work large projects and installs
- Work with CUCM, Cisco Unity , Call Center, Cisco Jabber, CUCME, WEBEX Calling, Cisco Network, IP Communicator
- Work on higher level site issues
- Direct contact for customers with outstanding issues
- Provide care and service by consistently using our I CARE values
- A basic understanding and knowledge of networking concepts
- Programming of gateways and voice routers
- Manage the inventory
- Pay invoices
- Order all parts
- Inner Network Customer Service Lead
UC Engineer
Presidio
Houston
01.2016 - 01.2017
- Supported multi-vendor voice solutions Assist Network Engineers when needed
- Monitoring the performance of voice, conferencing and fax infrastructures to ensure we deliver the highest quality customer experience
- Working directly with vendors and cross-functional teams to support ongoing design and operational excellence efforts
- Working with carriers to provision, install, and operate both voice and data networks
- Work with CUCM, Cisco Unity , Call Center, Cisco Jabber, CUCME
Telecom Technician
Tech Source South
Houston
01.2015 - 01.2016
- Work on special telecom projects at the Methodist hospital
- Assist Network Engineers when needed
- Cleaning up Nortel frame such as reconnecting cross connects and pulling old cross connects off
- Run unused terminal number reports and remove cross connects
Project Manager
Paul Ryan Windows
Porter
01.2015 - 12.2015
- Conduct Safety Leadership which include daily personal engagement focused on zero injury culture and philosophy
- Insure contracts compliance, with-in the allocated budget
- Plan leadership for daily, weekly and overall project planning from project initiation to completion and turnover
- Provide leadership and supervision of construction management and technical staff typical for very large projects
- Assure team is focused on achieving safety, quality, cost and schedule goals
- Instilling craft planning processes on the project to achieve high craft productivity and overall cost management
- Achieve effective onsite craft and supervisor training and mentoring program
- Project setup and subcontracting strategy, shop drawing review and processing
- Timely and effectively managing contract changes
- Serve as the proposal manager of medium-sized construction projects which will include developing construction and project execution plans and strategies
ERT Installer
Digco
Houston
01.2015 - 12.2015
- Install RF ERT to existing gas meter
- Maintain stock levels of materials on assigned truck
- Work directly with Customers to gain access to properties and answer any necessary questions
- Program ERT with required information
Material Coordinator ( PRSI Refinery)
IMTC
Pasadena
01.2014 - 12.2015
- Primarily assisted in the management and performance of equipment and team material requirements
- Ensured that all equipment procured materials were certified as per materials specifications
- When required, inspected equipment and materials upon receipt
- Assured that all upcoming projects material is ordered and available as per the project schedule
- Managed all BOL’s and BOM’s for all material ordered for projects
- Track all inventory levels through SAP
- Communicated with the team on all issues related to equipment and materials
- Maintained a close link with onsite personnel and being responsible for providing a timely response to all materials requests
- Process all equipment material requests and monitored material delivery and receipt progress
- Conducted daily stocking level reviews of spares related to the equipment (operational and capital spares)
- Order all necessary equipment, parts, and special needs parts
Turnaround Logistics/Contractor Coordinator (Shell Oil)
KAP
La Porte
01.2014 - 12.2014
- Working as a Shell Agent
- Plan and execute a lean budget for logistics
- Develop plot maps using Microsoft Visio to show correct logistical placement of buildings, material yards, BRM’s, safe shelters, and meeting facilities
- Manage a time line in order to place all facilities according to the events priority using Excel
- Work directly with vendors to price and order all buildings, equipment, fencing, and materials needed for the turnaround project
- Manage BOL’s and BOM’s on all incoming materials
- Track inventory levels through SAP
- Plan weekly sometimes daily meetings with the project team to ensure all facilities and materials are on schedule as well as ordered correctly
- Place all necessary buildings and shelters according to E-23 standards
- Work with and supervise crews to ensure complete set up of BRM’s, Lunch Tents, office facilities, and any turnaround needs
- Manage all radio distribution
- Provide coverage during turnaround to order any special needs
- Manage Rental to ensure cost do not exceed the planned budget
Local 716 Communication Technician II (Shell Oil)
ArrowS3
Houston
01.2008 - 12.2014
- Install analog and digital voice and data telecommunications equipment including PBX systems, key systems, and peripherals
- Employ appropriate troubleshooting techniques for analog and digital voice and data problems and for point to point as well as point to CO applications
- Complete work orders for adds, moves and changes, and repairs in one or more product lines
- Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers
- Provide rotating 24 hour on-call coverage
- Receive, plan and prioritize jobs/work orders via centralized dispatch on his/ her routes on a daily basis
- Submit all paperwork associated with jobs including: time spent per activity, equipment used, services provided, mileage logs, installation forms, site surveys and weekly expense reports
- Maintain a complete and updated truck inventory of all tools and equipment necessary to complete jobs within
- Manage all Material levels using SAP
- Develop and maintain a current database on all products worked
Help Desk/Technician ( Shell Oil)
ITC
Houston
01.2006 - 12.2008
- Work as contractor for ArrowS3
- Work on Shell Support Desk at the IC location
- Resolve remote telecom situation while working directly with the customer while on site at the IC
- Work as back up on site Technician for Shell Deer Park
Dispatch Supervisor
NextiraOne
Houston
01.1998 - 12.2006
- Manage and provide supervision and training to the Dispatch Call Center employees
- Develop employees and Supervisors through formal and informal training
- Maintain employee and customer satisfaction
- Promote teamwork within the organization and act as a role model for all employees
- Maintain departmental budget objectives
- Render decisions to resolve customer discrepancies with scheduling
- Improve customer satisfaction and professionalism
- Communicate clear objectives and provide yearly developmental plans to employees
- Manage and review Symposium system reports
- Work with internal and external groups to provide the best service possible
- Manage vacation planning
- Work directly with Customers to resolve escalation issues
Dispatch/Scheduler
NextiraOne
Houston
01.1998 - 12.1999
- Responsible for assigning customer service orders allocating and tracking field technicians
- Schedule all work in the MAC and Repair queues
- Contact customer if required to verify 'scope of work' or if additional technical information is needed and make changes when appropriate
- Reviewed site information and verify contract status
- Estimate labor requirements for scheduling
- Meet or improve customer requested due dates
- Assign the appropriate skill set to customer orders based on geographical area
- Notify customers with scheduled date and time, technician’s name, and order information
- Track all parts requirements and expedite if needed to meet customers due date
- Monitor technician’s queue, track aging orders and escalate to appropriate personnel when needed
- Billing reconciliation and tracking outstanding or aging billable orders
- Responsible for creating work orders when sub contract labor is required, closing FRS for labor and parts, audit and verify hours reported to vendors invoice, authorizing and close work orders
- Work within an ACD Automatic Call Distribution environment
Assistant Foreman
Brown and Root
Houston
01.1996 - 12.1998
- Schedule major projects
- Ordered and managed materials for major and minor projects
- Manage BOM’s and BOL’s with Excel
- Manage shop productivity
- Supervise shop employees
- Involved in hiring and training new employees
Education
Wharton Jr. College
01.1996
Houston Community College
01.1994
Skills
- Wireless networking support
- Infrastructure planning and design
- Software-defined networking configuration
- Infrastructure solutions
- Network debugging
- Risk assessment
- Team leadership qualities
- Packet trace analysis
- Cost estimation
- Network system design
- Routing protocols expertise
- Network access control
- Connectivity troubleshooting
- Voice over IP solutions
- Test facility development
- Cisco switching expertise
- Project management
- Data center networking
- Root-cause analysis
- Wireless networks troubleshooting
- Network performance analysis
- Technical troubleshooting
- Mobile device management
- Project management experience
- Change management
- Network performance monitoring
- Network configuration
- Verbal and written communication
- Quality of service implementation
- Real-time network monitoring
- Collaborative
- Strong troubleshooting skills
- Technical infrastructure migration
- Port security
- Excellent presentation skills
Training
- Symposium Client
- Ultra
- Dialect Headliner
- Nortel CS100MG
- Call Pilot
- Procom Plus
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft Visio
- TWIC Certified
- Forklift Trained
- SAP
- ICDN1
- ICDN2
Timeline
Network Engineer 1
Houston Methodist
01.2017 - Current
UC Engineer
Presidio
01.2016 - 01.2017
Telecom Technician
Tech Source South
01.2015 - 01.2016
Project Manager
Paul Ryan Windows
01.2015 - 12.2015
ERT Installer
Digco
01.2015 - 12.2015
Material Coordinator ( PRSI Refinery)
IMTC
01.2014 - 12.2015
Turnaround Logistics/Contractor Coordinator (Shell Oil)
KAP
01.2014 - 12.2014
Local 716 Communication Technician II (Shell Oil)
ArrowS3
01.2008 - 12.2014
Help Desk/Technician ( Shell Oil)
ITC
01.2006 - 12.2008
Dispatch Supervisor
NextiraOne
01.1998 - 12.2006
Dispatch/Scheduler
NextiraOne
01.1998 - 12.1999
Assistant Foreman
Brown and Root
01.1996 - 12.1998
Wharton Jr. College
Houston Community College
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