Donovan Lish
Enumclaw,WA
Summary
Lock Smith-
Experienced installation and repair professional specializing in different types of locks and associated hardware. Adept at responding quickly to repair calls and completing high-quality work. Organized and detail-oriented with a solid work ethic.
Assistant outside Operations Manger.
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Environmental - SWPPP (storm water pollution prevention)
Focused on supporting jobsite work and meeting requirements by safely and efficiently operating heavy equipment. Worked closely with ground crew and equipment operators to complete on-time jobs with no safety incidents.
Overview
13
13
years of professional experience
Work History
Locksmith Technician
Car Key Coonect
Gig Harbor, WA
03.2021 - 12.2022
- Repaired panic hardware and alarm detection connections on doors.
- Installed new door hardware such as locks, plates and closers
- Used devices to open door locks without keys.
- Used key cutting machines to duplicate or cut new keys.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Managed inventory worth over $100,000 of locks and repair supplies.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Served customers and followed outlined steps of service.
Assistant Outside Operations Manager
Mag Auto Auctions. ( Dealers Auto Auction Seattle)
Auburn , WA
04.2014 - 03.2021
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Educated operations team on best practices, company policies and service excellence standards.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Used excel and microsoft to analyze production data, guaranteeing efficient production of defect-free products.
- Coordinated with General Manager in different operational issues and promotional activities.
- Evaluated current operational strategies and recommend improvements.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Generated operational reports for management on monthly schedule.
- Developed and maintain operational guidelines for staff.
- Managed team of 4 to 26 (sale days 75 plus -temp drivers) employees, overseeing hiring, training, and professional growth of employees
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
Environmental Services Supervisor
American Asphalt And Grading SWPPP Division
Las Vegas, NV
01.2005 - 07.2009
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw daily operations to ensure high levels of productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Maintained required records of work hours, budgets and payrolls
- Evaluated employee performance and recommended promotions, transfers and dismissals
Education
GED -
Chaparral High School
Las Vegas, NV02.2006
Skills
- Rekeying locks
- Cutting keys
- Programming transponder keys
- Ordering parts
- Installing new hardware
- Data Entry
- Attention to Detail
- Cultural Awareness
- MS Office
- Teamwork and Collaboration
- Dependable and Responsible
- Interpersonal Communication
- Decision Making
- Flexible and Adaptable
- Good Telephone Etiquette
- Excavation and Backfilling
- Team Communication
- Mechanical Maintenance
- Roadway Construction
- Critical Thinking
- Load Management
- Hand and Power Tool Operation
- Mobile Device Management
- Weight Balancing
- Equipment Cleaning
- Site Observation
- Quality Control
- Labor and Cost Estimation
- PPE Usage
- OSHA Compliance
- Vehicle Inspection
- Hand and Foot Coordination
- Equipment Transportation
- Sediment Control Devices
- Heavy Lifting
- Team Training
- Information Collection
- Conflict resolution skills
- Agreement preparation
- Deductive Reasoning
Timeline
Locksmith Technician
Car Key Coonect
03.2021 - 12.2022
Assistant Outside Operations Manager
Mag Auto Auctions. ( Dealers Auto Auction Seattle)
04.2014 - 03.2021
Environmental Services Supervisor
American Asphalt And Grading SWPPP Division
01.2005 - 07.2009
GED -
Chaparral High School