Summary
Work History
Education
Skills
Awards
Overview
Generic

Donovan McSorley

Hospitality & Operations Leader
Hicksville,NY

Summary

Operations professional with a track record of implementing high-impact service and ensuring operational excellence. Adept at planning, directing, and maintaining continuous operations in various departments. Known for fostering team collaboration and delivering results while quickly adapting to changing requirements. I bring expertise in logistics coordination and communications, with strong problem-solving abilities and reliability.

Work History

Event Operations Manager

Club Demonstration Services
04.2024 - 03.2025
  • Led a team of sales associates that executed over 3,000 product demonstration events
  • Run all operations for product demo events, including scheduling, planning, execution, and compliance
  • Improved event efficiency, averaging 98 % event execution percentage with over 10 demo events per day for the location within the first 3 months
  • In charge of hiring and training an event staff of 40 sales associates
  • Implemented one-on-one coaching sessions for each staff member, resulting in the promotion of a sales associate to shift supervisor
  • Communicate between multiple managers, vendors, and demonstrators daily

Assistant General Manager & Director of Catering

Nassau Country Club
04.2022 - 04.2024
  • Handled all short- and long-term planning of catered and member events, utilizing proactive management and prioritization of timelines and priorities to ensure flawless execution
  • Manage all event logistics, including negotiating contracts with vendors/clients and maintaining clear event expense tracking through P&L reporting
  • Ran dining room operations with a personalized approach to create memorable guest experiences and maintain high standards of personalized hospitality
  • Implemented new communications strategies leading to record social media engagement and event registrations
  • Motivated, trained, and disciplined a food & beverage staff of over 50 employees to maximize performance
  • Worked with the Executive Chef to review labor and food cost metrics to help determine selling prices and menus for catered and member events
  • Led weekly department head meetings to discuss dining and event requirements for the week, ensuring team alignment
  • Printed and distributed weekly beo packets to all management staff
  • Co-Chaired Entertainment Committee/Member Events Committee and led monthly committee meetings

General Manager

Long Island Yacht Club
07.2020 - 04.2022
  • Grew club membership and dockage to 100 % capacity, creating membership and dockage waiting lists within the first year as General Manager
  • Managed marina operations, including billing, maintenance, and winter preparations for all 72 slips
  • Streamlined food and beverage operations through a hands-on approach working directly with the Executive Chef and Dining Room Manager. Areas of focus included menu offerings, POS management, food service/quality, and dining experience
  • Onboarded 67 new families within the first year through new marketing and sales initiatives, including Google Ads and social media marketing
  • Implemented and budgeted multiple capital improvement projects throughout the club property, including pools, roadways, dining patio, and beach
  • Assisted food and beverage team in expediting, plating, running food, and bartending for à la carte dinner, bar menu, and catered events
  • Successfully attained a permit through Suffolk County Department of Health for a new Children's Camp.
  • Managed multiple aspects of club financial operations, including accounts receivable, payroll, reporting, budgeting, and all member billing
  • Guided food and beverage staff in planning and executing member events. Areas of focus included food cost, labor cost, entertainment, and format
  • Increased marina transient slip revenue by creating a network of reciprocal clubs throughout the Northeast

Communications & Membership Director

Indian Harbor Yacht Club
02.2019 - 04.2020
  • Elevated member event marketing strategies leading to record attendance at multiple signature events
  • Created new catering and private event packages, which helped lead to an increase in event bookings
  • Partnered with Executive Chef and Sous Chef to create and design event menus and weekly specials
  • Fielded all membership inquiries and followed up with prospective members discussing fees, club offerings, and application procedures
  • Started an onboarding process for new members, which included welcoming them to the club, a tour of the club grounds, and preparing new member packages/gifts, leading to an increase in member-to-member referrals and new member amenity usage

Communications, Marketing, & Media Director

American Yacht Club
05.2015 - 02.2019
  • Implemented a new mobile-responsive and user-friendly public and private club website, increasing event registrations and committee engagement
  • Coordinated all club communications: email, website, hard copy mailings, event and regatta photography, social media, membership applications, and press materials
  • Implemented multiple new public and private social media pages, leading to an increase in regatta registrations and catered event bookings
  • Streamlined forms of communication between over thirty committees through the implementation of Dropbox, Google Suite, and Outlook groups
  • Collaborated on a daily basis with the General Manager, Commodores, and Committee Chairs

Education

Certificate - Hospitality & Tourism Management

Florida Atlantic University
Boca Raton, FL
05.2001 -

Bachelor of Science -

Mercy College
Dobbs Ferry, NY
05.2001 -

Skills

Adobe Illustrator

Awards

Certificate of Recognition: Injury Free Warehouse CDS Q3 & Q4 2024

Employee of the Year- American Yacht Club, 12/2018

Overview

10
10
years of professional experience

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Donovan McSorleyHospitality & Operations Leader