Donovan Montoya
Oakley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Panda Express
11.2023 - Current
- Oversaw a $2 Million restaurant with a staff of 16 Employees as well as 1 Assistant Manager and 1 Chef.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our customers.
Team Leader
Target
12.2022 - 11.2023
- Oversaw a $20 million department while leading a team of 30+ Team Members to meet customers’ orders on time and get the correct items per each order
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance. Increased productivity from 60 units per hour to 75 units per hour (25% increase) within 2 months.
Operations Director
Proclaim Promotions
09.2022 - 12.2022
- Oversaw the Printing, Production, and Warehouse teams of 15+ employees as well as two department managers. Oversaw the scheduling and execution of upcoming jobs for the business.
- Strategized schedule arrangements with multiple department heads in order to maximize productivity based on meeting client's ad hoc requests on projects.
- Organized a clean up of the warehouse and outside storage areas to allow for better organization systems to be in place.
Operations Manager
Amazon
08.2021 - 09.2022
- Managed three salaried managers who oversaw departments of 75 to 100+ associates daily. Built and developed the site into a $100 million building for Amazon while following lean cost principles.
- Reviewed key metrics and developed action plans to drive improvement within the building. Reviewed and updated report documents to present our key opportunities to our region and what action items we implemented to improve results
- Conducted labor planning meetings weekly to ensure customer promises could be met. Reviewed HR and Productivity metrics to ensure our goals were aligned with our Finance team.
- Analyzed cost opportunities weekly based on associate performance and worked with my team to improve specific associate performance through coaching and audit verifications.
Area Manager
Amazon
01.2020 - 08.2021
- Oversaw a team of 75 to 100+ associates during the high of the COVID-19 breakout while ensuring customers’ orders were met.
- Trained team members in multiple independent roles to develop their skills and meet scheduling coverage to ensure there was no delay in productivity within the department.
- Oversaw a new Amazon building's Day 1 launch process. Ensured all team members were trained and followed all of Amazon’s safety and learning standards.
Management Trainee
Enterprise Rent-A-Car
08.2018 - 12.2019
- Execute phenomenal customer service during the rental car or car purchase process for customers while selling a range of protection products and services.
- Oversaw daily operations of a rental car branch with cost control and understanding of profit and loss reports.
- Awarded Top Performer for Area A December 2018 (Top 4 Finish).
Education
M.D. - Data Analytics - Emphasis in Business Analytics
Pennsylvania State University
State College, PA05.2023
Bachelor of Arts - Economics
Sacramento State University
Sacramento, CA05.2018
Skills
- Leadership
- Decision-Making
- Operations Management
- Labor planning
- Metric analysis
- Employee Training
- Project Management
- Team Development
Analytics And Computer Skills
Developed a proficiency with Microsoft Office and specifically Excel, due to various computer and economic research classes taken while in college. I know how to build macros to help support business decisions and automate processes. Through my Master level coursework, I learned how to code in the R programming language and analyze data with Power Bi and Tableau.
Timeline
Store Manager
Panda Express
11.2023 - Current
Team Leader
Target
12.2022 - 11.2023
Operations Director
Proclaim Promotions
09.2022 - 12.2022
Operations Manager
Amazon
08.2021 - 09.2022
Area Manager
Amazon
01.2020 - 08.2021
Management Trainee
Enterprise Rent-A-Car
08.2018 - 12.2019
M.D. - Data Analytics - Emphasis in Business Analytics
Pennsylvania State University
Bachelor of Arts - Economics
Sacramento State University