Donovan Padecky
Grand Rapids,MI
Summary
Proven team leader, quick to learn and a Specialist in customer service and satisfaction. Highly adept in Managing people with all different backgrounds. Proficient in troubleshooting a multitude of different devices and programs, in different industries. A work history that helps me clearly understand all levels of a service company.
Overview
11
11
years of professional experience
Work History
B2B Client Solutions Specialist
Kraft Business Systems
08.2022 - Current
- Manages break/fixes, program issues, solutions and cost efficiencies for clients
- Facilitates large implementations, from post-sale through install
- Manages TEAMs meetings between departments, clients and suppliers
- Troubleshoots client issues
- Manages projects within the company to cut costs and increase efficiency
- Assists sales with client satisfaction
- Senior Xerox specialist for all break/fix, programming and liaison.
Senior Field Service Specialist
Xerox/Michigan Office Solutions
04.2018 - 08.2022
- Lead team in break/fix
- De-escalate problematic client dissatisfaction
- Managed part costs and static parts
- Assistant managed team
- Assisted in Implementing ServiceNow across the nation and troubleshot major issues.
Field Service Technician
CISCO Inc
10.2015 - 04.2018
- Maintain, repair, remove and install, loading docks, trailer seals, truck locks/restraints, shelters and racking
- Electrical troubleshooting, metal/wood fabricating, welding, torching, problem diagnosis and detailed paperwork.
Driver/Dispatch/Office Staff
Men, Truck
04.2014 - 06.2015
- Drives self and movers to loads and unloads
- Assures the customer is fully satisfied with the work provided
- Greets customer and presents them with paperwork
- Assists in loading and unloading
- Finishes paperwork and collects payment
- Involved in making sure the other employees are in safety compliance
- Prints paperwork
- Dispatches drivers
Facilitator
FloraCraft via Manpower
10.2013 - 03.2014
- Enables staff to work more effectively towards achieving company goals
- Responsible for maintaining the flow of productivity
- Warehouse finished product
- Work with FLEX warehousing system.
Copy/Print Associate
Staples
09.2013 - 02.2014
- Places service calls for all copy, printer, bindery, and finishing equipment
- Provide superior level of customer service by answering/solving customer inquiries
- Responsible for troubleshooting production failures and performing job recovery.
Purchase/Sales Manager
SAVED INC Ministries, Inc
01.2013 - 08.2013
- Responsible for ordering store products and visual merchandising
- Provided customer service by responding to and resolving customer questions or concerns
- Responsible for building and maintaining community relationships to ensure the success of the organization
- Supervised the daily activities of 6 individuals.
Skills
- Staff Management
- Budget Management
- Account Management
- Sales
- MS Office
- Field Service
- Network Support
- Troubleshooting
- Equipment Repair
- Team Building
- TEAMs Coordinating
- Project Management
Timeline
B2B Client Solutions Specialist
Kraft Business Systems
08.2022 - Current
Senior Field Service Specialist
Xerox/Michigan Office Solutions
04.2018 - 08.2022
Field Service Technician
CISCO Inc
10.2015 - 04.2018
Driver/Dispatch/Office Staff
Men, Truck
04.2014 - 06.2015
Facilitator
FloraCraft via Manpower
10.2013 - 03.2014
Copy/Print Associate
Staples
09.2013 - 02.2014
Purchase/Sales Manager
SAVED INC Ministries, Inc
01.2013 - 08.2013