Donovan Parrish
Milton,MA
Summary
Operations and Client Services Professional with over 8 years of experience in managing high-volume accounts and enhancing customer experiences across retail, e-commerce, and service sectors. Expertise in inventory control, vendor coordination, and workflow optimization, ensuring efficiency and confidentiality in handling sensitive data. Proven ability to lead cross-functional teams and utilize digital systems for effective performance tracking.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pro Account Manager
Home Depot
Boston, MA
11.2024 - Current
- Serve as liaison for 30+ contractor accounts with annual spend between $500K and $3M.
- Manage complete order lifecycle - from product selection to delivery - ensuring accuracy and on-time fulfillment.
- Process an average of 45+ complex orders daily with 96% repeat order rate.
- Coordinate with vendors and fulfillment teams to resolve supply chain issues within 24 hours.
- Identify cost-saving opportunities, reducing spend for key accounts by 12% annually.
Web Operations Specialist (Contract Project)
HealthyWeb Solutions
Boston, MA
04.2025 - 08.2025
- Designed responsive WordPress product pages, integrating ERP data for real-time order tracking.
Marketing Account Manager
Social Plank Marketing
Remote
11.2019 - 01.2024
- Managed marketing strategy for 15+ client accounts in retail, hospitality, and e-commerce.
- Created and optimized paid ad campaigns, boosting average ROAS by 27%.
- Directed cross-functional teams to deliver on-brand, high-converting campaigns.
- Monitored KPIs and presented monthly ROI reports with actionable insights.
Regional E-Commerce & Marketing Manager
EBH Retail
Boston, MA
01.2017 - 10.2019
- Oversaw multi-brand online retail operations, product listings, and promotional strategies.
- Managed $250K+ annual ad budget with sustained 5.4x ROAS and 63% YOY sales growth.
- Led and trained 8-person team in digital sales processes and customer service.
- Implemented real-time inventory tracking, cutting order errors by 32%.
Lead UX/UI Designer - Contractor Partner Program
Shopify
Remote
01.2016 - 08.2019
- Designed and launched 50+ optimized e-commerce storefronts, improving mobile conversion rates by 25%.
UX & Website Developer - Partner Program
Wix.com
Remote
01.2013 - 01.2015
- Developed and maintained custom websites optimized for SEO, navigation, and performance.
Education
Coursework - Business Management & Accounting
Quincy College
Quincy, MA01.2019
Coursework - Business & Marketing
Massasoit Community College
Canton, MA01.2018
Graduated -
Canton High School
Canton, MA01.2017
Skills
- Operations & Inventory Management
- Inventory Reconciliation
- Order Lifecycle Management
- Vendor Relations
- Process Improvement
- Workflow Optimization
- Cost Reduction Strategies
- Customer & Vendor Relations
- Client Account Management
- Customer Experience
- Conflict Resolution
- Service Excellence
- Team Training & Leadership
- Cross-Functional Coordination
- Digital Tools & E-Commerce Systems
- ERP & POS Systems
- Shopify
- Wix
- WordPress
- Social Media Ads
- Microsoft Office Suite
- Google Workspace
- Data Analytics
Core Skills
Inventory Reconciliation, Order Lifecycle Management, Vendor Relations, Process Improvement, Workflow Optimization, Cost Reduction Strategies, Client Account Management, Customer Experience, Conflict Resolution, Service Excellence, Team Training & Leadership, Cross-Functional Coordination, ERP & POS Systems, Shopify, Wix, WordPress, Social Media Ads (Meta, Google), Microsoft Office Suite, Google Workspace, Data Analytics
Recent Training And Certifications
- Customer Service Foundations, LinkedIn Learning, 01/01/25
- Introduction to Pharmacy, University of Minnesota, Coursera, 01/01/25
- QuickBooks ProAdvisor, Intuit Inc.
Affiliations
- 2nd Place, State Karate Championship — Demonstrated discipline, competitive performance under pressure, and goal-oriented training commitment.
- Selected during college for Executive Mentorship Session with John Legere, former CEO of T-Mobile, receiving strategic insights on leadership, growth, and customer experience.
- Currently lead a group of 20 young professionals in a structured program focused on personal growth, relationship development, and life skills improvement, fostering a supportive environment for peer learning and mutual accountability.
Certification
- Earned corporate recognition at Home Depot and awards for outstanding customer satisfaction, including a Silver Certificate and Above & Beyond Badge.
- Awarded for creating shareholder value by exceeding sales goal for opening 5 commercial credit accounts, achieving 33 accounts — outperforming target by 560%.
Accomplishments
- Performance Insights Pro – I developed a Python-based analytics tool that calculates goal attainment percentages and generates performance reports in real time. Project>
https://github.com/donjparr/performance-insights-pro/tree/main
Timeline
Web Operations Specialist (Contract Project)
HealthyWeb Solutions
04.2025 - 08.2025
Pro Account Manager
Home Depot
11.2024 - Current
Marketing Account Manager
Social Plank Marketing
11.2019 - 01.2024
Regional E-Commerce & Marketing Manager
EBH Retail
01.2017 - 10.2019
Lead UX/UI Designer - Contractor Partner Program
Shopify
01.2016 - 08.2019
UX & Website Developer - Partner Program
Wix.com
01.2013 - 01.2015
Coursework - Business Management & Accounting
Quincy College
Coursework - Business & Marketing
Massasoit Community College
Graduated -
Canton High School
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