Donovan Pruitte
Huntsville,AL
Summary
Motivated student with hands-on experience in cybersecurity and IT support. Skilled in managing service tickets, troubleshooting, and collaborating with diverse teams. Eager to contribute to improving security protocols and customer satisfaction in a fast-paced environment.
Overview
1
1
Certification
Work History
Cybersecurity Intern
West Tennessee Healthcare
Jackson, TN
06.2025 - 07.2025
- Supported Help Desk operations, managing service tickets, troubleshooting, and using Active Directory and KACE.
- Installed and Imaged 20+ Windows systems, improving deployment imaging, Windows 10 to 11 migrations, and hardware deployments (on-site and off-site).
- Collaborated with Network Engineering, gaining exposure to IP addressing, protocols, packet capture, and the installation of APs, switches, and UPS systems.
- Worked with the Cybersecurity team using QRadar, Delinea, TALOS, Imprivata, and KnowBe4; completed tabletop exercises, and earned the CrowdStrike Falcon Administrator certification.
Student Specialist
Bursar Office
Huntsville, AL
01.2025 - 04.2025
- Assisted students and staff with account inquiries, tuition payments, and billing questions.
- Processed transactions and maintained accurate financial records, with attention to detail.
- Gained experience with customer service, problem-solving, and handling confidential information.
- Supported office operations by managing documents, answering calls, and providing administrative support.
Education
Bachelor of Business Information Systems - Cyber Security
University of Alabama At Huntsville
Huntsville, AL05-2027
Skills
- Cybersecurity fundamentals
- Incident response
- Network troubleshooting
- Customer support
- Service desk operations
- Project management
- Team collaboration
- Threat analysis
Certification
- Crowdstrike Falcon Administrator Certification
Affiliations
- National Society of Black Engineers
Timeline
Cybersecurity Intern
West Tennessee Healthcare
06.2025 - 07.2025
Student Specialist
Bursar Office
01.2025 - 04.2025
Bachelor of Business Information Systems - Cyber Security
University of Alabama At Huntsville
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