Donovan Redmond
Chicaog,IL
Summary
Dynamic and results-driven professional adept in persuasive speaking and problem-solving. Excelling to enhance customer satisfaction and reducing call handling times along with showcasing exceptional customer service and quick thinking. Personable and communication-savvy, equipped with ability to quickly understand and address customer needs. Possesses foundational knowledge telephone etiquette, combined with strong verbal communication skills.
Overview
3
3
years of professional experience
Work History
Caller
LifeLock
11.2023 - 11.2024
- Scheduled appointments and follow-up calls as needed.
- Provided friendly and helpful service to enhance customer experience.
- Assisted in answering incoming calls and addressing customer inquiries.
- Updated customer information in databases after each call.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
Sales Associate
Burger King
01.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Call Center Representative
Discover
01.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Jackson State University
Jackson, MSSkills
- Goal oriented
- Script reading
- Persuasive speaking
- Problem-solving skills
- Customer communications
- Positive attitude
- Quick thinking
- Customer service
Accomplishments
- Achieved Monthly Quota through effectively helping with Calls outside of my schedule calls.
Timeline
Caller
LifeLock
11.2023 - 11.2024
Sales Associate
Burger King
01.2023 - 09.2023
Call Center Representative
Discover
01.2022 - 12.2022
Jackson State University
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