Donovan Scarlett
Boston,MA
Summary
Highly motivated individual, fast learner, with exceptional hands on skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Kelly Services
08.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Security Officer
Securitas Security Services USA
12.2020 - 08.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Delivery Driver
DoorDash
02.2018 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Stocker
National Wholesale Liquidators
09.2016 - 02.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Food Service Worker
McDonald's
07.2015 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Gas Station Attendant
Gulf Gas Station
03.2015 - 07.2015
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
Line Preparation Cook
D’Angelos
05.2014 - 02.2015
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Weymouth High School
Weymouth, MA06.2017
Skills
- Hands-on
- Adaptability
- Self-motivated
- Data Entry
- Customer service optimization
- Performance Improvement
References
UPon request
Timeline
Call Center Representative
Kelly Services
08.2022 - Current
Security Officer
Securitas Security Services USA
12.2020 - 08.2022
Delivery Driver
DoorDash
02.2018 - 12.2020
Stocker
National Wholesale Liquidators
09.2016 - 02.2018
Food Service Worker
McDonald's
07.2015 - 08.2016
Gas Station Attendant
Gulf Gas Station
03.2015 - 07.2015
Line Preparation Cook
D’Angelos
05.2014 - 02.2015
High School Diploma -
Weymouth High School
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