Donovan Simpson

• Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Trained team members on new software tools, improving overall productivity and efficiency.
• Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
• Managed cross-functional teams, resulting in successful completion of program objectives.
• Reviewed program implementation plans to assess risk and feasibility.
• Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
• Analyzed unstructured information to derive key insights.
• Implemented quality assurance measures, leading to a significant reduction in errors and rework.
• Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
• Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Evaluated current processes to develop improvement plans.
• Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
• Negotiated with vendors to secure cost-effective services and materials, contributing to budget efficiency.
• Conducted thorough market research to inform strategic planning, laying groundwork for impactful program adjustments.
• Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
• Collaborated with stakeholders to define clear program goals and establish performance metrics.
• Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
• Helped solve diverse program problems with in-depth analysis.
• Evaluated vendor proposals for cost-effectiveness, technical feasibility, and alignment with program objectives.
• Led cross-functional teams in execution of program initiatives, ensuring projects were completed on time and within budget.
• Analyzed user feedback to drive program enhancements, ensuring offerings met evolving needs of community.
• Implemented quality control measures for all program deliverables, elevating standard of outputs and increasing participant satisfaction.

Built Federal Farmers Market

• Obtain Necessary equipment for market such as Tents, Fire and oil retarded mats for food vendors, Cow bell for the opening of the market each Tuesday.
• Facilitate meeting with security, labor force, cleaning crew etc..
• Work with Farmers Market liaison (Jim Coleman) on the following: Selection of vendors, vendor Schedule, and costumer traffic during market and set up of vendors during market.
• Provide Vendors with directional maps and procedures for entering Campus and or Farmers Market on site.
• Work with construction to ensure market has no interruptions during market hours.
• (SERV Safe certified) for food safety monitoring and compliance.
• Maintain spread sheet containing costumer count and weather conditions during market.
• Maintain an updated list of participants for the Amenities of White Oak program as part of the market.
• Continue to participate in Wellness for Federal Employee convention to maintain a fresh perspective of health and wellness and to learn of new ideas and updated wellness info.
• Ability to fabricate a power point presentation, highlighting pertinent info from the year’s market, such as costumer counts, info about the vendors, Preferred items, suggestions for the next year’s market.
• generated new ideas for each year’
• maintained the integrity of the market, buy visiting other markets to compare ideas, prices, vendors, and products.

White oak Campus Key program

• As the manager of the WO key program, I maintain the inventory of the keys as well as the dissemination of the keys as needed for furniture throughout the WO campus.

OC/OO Paper request Program

• Managed the inventory, ordering and dissemination of paper for all OC/OO employees on and off the White Oak site.

Kettle Corn, Cakes and Coffee

• We are working on a new program to start in early Feb. This will also provide employees with an opportunity to fraternize with coworkers.

Thursday On the Quad Events

• I managed Thursdays on the Quad biweekly, which includes promotions of multiple themes, such as Fill the Truck, Karaoke, and the Going Green initiative. This event also includes various food vendors such as Mad Cow Grill, Zoe’s Vegan Delight, Ledo’s Pizza, Mr. Dukes Catering, Mommas Boyz Catering, Pinoy Kitchen and Mission BBQ. We also provide a variety of fun games such as corn hole, soccer, football, and Frisbee. This initiative was implemented to bring employees together in a fun environment to mingle and break the monotony of the vigorous work day

Arts on the Quad

• Worked with Women of CDER and the White Oak Art Club to provide a platform for employees to paint and share their art on the Quad.

White Oak Vending Machines

• Worked with GSA to transition from Sun Dun to our new vendor to improve vending varieties and healthier products, in order to keep a healthy campus. As well as following up regarding any machines not working up to expectations.

White Oak Classic/Earthday/Bring your child to work.

• Assisted with the logistics for each of these programs, each year, as well as assisting with the actual running of the programs, such as chaperoning children and directing runners are few of my duties during these everts. I also assisted with the actual set up of the path for the runners to use during the classic.

Fish Fry Friday

• Started a new program providing a fish fry every other Friday with one vendor in order to provide employees with one more food option throughout the summer. Also, giving the employees an opportunity fraternize during their lunch break

Smoke Free Campus initiative

• Designed, managed, and replace any Smoke Free signage on site if damaged.

Feds Feed Families

• I manage the facilitation of the dissemination and retrieval of Food Drive boxes, throughout local FDA facilities as well as manage a fluent process of food pickups and drop offs. I also manage the coordination with various FDA employees off site to manage food in food drive boxes and attend appropriate conference calls. Continuing to brainstorm new idea’s to successfully promote this food drive and collect as much food as we can to assist with an ongoing shortage of food for people in need.

Assistance with individual events on site for centers and other organitaions.

• Assisted various organizations including centers such as CDER, CFSAN and CBER with their individual events on site by providing logistical assistance such as locations and set ups within those locations. Also provide food service ideas such as a variety of food selections suitable for their individual event such as different ethnic foods.

Food Services

• Managed weekly inspection logs of Building 32 and CSU cafes.

Inspections consist of the observations of the following items: Cleanliness of kitchen and eating areas. Proper work attire, such as latex gloves, hats, name tags and aprons. Line flows and register usage. Food availability, customer service, Staff availability, healthiness of food selections, condition of food served, food options. Continue to support bldg. 32, CSU and bldg. 22 cafes maintenance efforts (working with GSA is necessary for this), promotions and future changes to improve business. Continue to suggest improvements and continue to work with Sodexo/GSA to maintain the building 75 Chop Salad themed café as well as each of the kiosks throughout the site such as in the building 2 cybercafé on the third floor and building 51 and 66 kiosks.

OC/OO Copier Program

• Was acting COR for the OC/OO Copier Program contract I continue to manage the maintenance of the machines and delivery of consumables such as toner and other needed parts. As well as continuing to update the locations of each machine when needed to better serve the needs of the OC/OO employees throughout the DC metro area.

New FDA wide copier program

• I am currently serving as a PAG member working on implementing a new copier program contract that will cover the entire FDA opposed to having multiple contracts for individual programs though out the FDA.

Hubert Humphrey Building

• Personally maintain the copier machines and be sure paper and toner is provided for this location.

• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
• Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
• Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
• Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
• Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
• Established goals and created action plans to achieve goals.
• Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
• Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
• Monitored employee work and developed improvement plans.
• Maintained regular communication between departments via email and phone calls to coordinate program logistics.
• Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
• Planned and executed meetings to connect organizational representatives, community members and clients.
• Spearheaded the creation of detailed reports, showcasing program successes and areas for improvement to senior leadership.
• Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.

Farmers Market

• Obtain Necessary equipment for market such as Tents, Fire and oil retarded mats for food vendors, Cow bell for the opening of the market each Tuesday.
• Facilitate meeting with security, labor force, cleaning crew etc..
• Work with Farmers Market liaison (Jim Coleman) on the following: Selection of vendors, vendor Schedule, and costumer traffic during market and set up of vendors during market.
• Provid Vendors with directional maps and procedures for entering Campus and or Farmers Market on site.
• Work with construction to ensure market has no interruptions during market hours.
• (SERV Safe certified) for food safety monitoring and compliance.
• Maintain spread sheet containing costumer count and weather conditions during market.
• Maintain an updated list of participants for the Amenities of White Oak program as part of the market.
• Continue to participate in Wellness for Federal Employee convention to maintain a fresh perspective of health and wellness and to learn of new ideas and updated wellness info.
• Ability to fabricate a power point presentation, highlighting pertinent info from the year’s market, such as costumer counts, info about the vendors, Preferred items, suggestions for the next year’s market.
• Continue to generate new ideas for each year’s market.
• Continue to maintain the integrity of the market, buy visiting other markets, so compare ideas, prices, vendors, and products.

CSU Customer count for future ideas

• Maintain a customer count in the CSU dining area, to monitor its usage for future renovation.

Vending

• Work with Sun Dun to improve vending varieties and healthier products, to keep a healthy campus.

Recreational News

• Facilitate deliveries of the Recreational News. Be sure Newsstands are maintained. Facilitate delivery of Recreational Newspapers for any event disseminating info about the campus and what it has to offer

White Oak Classic/Earthday/Bring your child to work.

• Assist with logistics for each of these programs, each year. As well as assist in the actual running of the programs. Such as chaperoning children and directing runners.

FEHB

• Serves as contact for FEHB’s Open Season Health Fair. Reserve Atrium; manage delivery of materials for each health agency. Facilitate set up of tables and chairs in Atrium for the fair.

New Employee Orientation

• Speaks to new employees about QWL programs and how info about these programs can be obtained.

Smoke Free Campus initiative.

• Continue to maintain and replace any Smoke Free signage on site if damaged.

ServSafe

• ServSafe certified for food safety monitoring and compliance.

Feds Feed Families

• Facilitate the dissemination and retrieval of Food Drive boxes, throughout local FDA facilities.
• Assist in maintaining fluent process of food pickups and drop offs.
• Coordinated with various FDA employees off site to manage food in food drive boxes.
• Attend appropriate conference calls.

Fill The Truck Campaign

• Fabricated email to various entities, such as security, labor force, Office Movers (for truck and driver) to ensure everyone knows there roll and things move forward smoothly.
• Facilitates designing and procurement of signage for campaign.
• Assists in placement and retrieval of signage.
• Facilitates delivery of truck and collection and delivery of food to USDA warehouse.

Food Services

• Maintain weekly inspection logs of Building 32 and CSU cafes.
• Inspections consist of the observations of the following items: Cleanliness of kitchen and eating areas. Proper work attire, such as latex gloves, hats, name tags and aprons. Line flows and
• register usage. Food availability, customer service, Staff availability, healthiness of food selections, condition of food served, food options.
• Continues to support bldg. 32, CSU and bldg. 22 cafes. With maintenance efforts (working with GSA is necessary for this), promotions and future changes to improve business.
• Continue to suggest improvements, such as larger trash cans and a better selection of vegan foods (More Tofu combinations).

• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
• Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
• Worked alongside other professionals to outline and implement program plans and objectives.
• Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
• Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
• Established goals and created action plans to achieve goals.
• Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
• Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
• Assisted in conducting needs assessments to identify key areas of service needs.

White Oak Shuttle Bus Program

In this program area I work with the Shuttle Bus contract provider in collecting, processing and reporting ridership numbers on a weekly basis. I participate in transportation meetings with the contract vendor and Montgomery County Officials. I assisted in recreating the bus schedules and ensuring the schedule fliers are available to employees at FDA sites both on and off campus. I also designed the displays in which the fliers will be housed. It is my responsibility to ensure the contractor is keeping the shuttle buses clean, running efficiently and on time. I ride the buses on an occasional basis to ensure the contract terms are being met. I receive notification from the contractor of delayed buses and if needed inform the Campus of the delay. This function also includes the inspection of bus shelters at various sites and recommendations for new shelter placements as needed.

General Management of White Oak Campus

I am tasked with the responsibility to ensure traffic flow and parking is available to employees and visitors arriving at the Campus. In this function I regularly inspect the campus for proper signage and traffic flow. Daily I inspect the parking availability in the campus garages and surface parking lots and institute overflow parking when needed.

Facilitated National Bike to Workday.

Assisted in incorporating the White Oak Campus into the National Bike to Workday working directly with Montgomery County Officials to plan and set up the White Oak site. I also participated in manning the table and meeting the riders and providing Route and bike trail information to those riders participating in the event.

Flag Liaison

Maintain flags on site. Ensure they are intact and still good to fly. Replace flags whenever necessary. Store flags not being used and have ready for use. Act as contact for whoever needs assistance with flags or protocol. Facilitate the ordering of any flags needed on site. Maintain working relationship with Air force to keep enough Air Force flags on site. Maintain working relationship with GSA to keep enough American flags on site.

Security Badge Liaison

Continue to serve as a contact for new employees needing background checks for badges. Also assist in getting current employee’s new badges when they are lost or expire. I also serve in this manner for contractors.

VIP Parking

As the VIP Parking coordinator, I coordinate the parking arrangements for special guest to the campus; this includes ensuring there are sufficient spaces near their destination. I place and remove cones in the spaces as driver’s park and leave.

Parking Permit Liaison

Due to relocation of an employee, I helped facilitate the parking program. Maintained permits and disseminated them when necessary. I also had to do parking enforcement. Check for illegally parked cars daily, sometimes four and five times a day. Using premade letters or manufacturing new letters to place on vehicles. These letters are to give commuters a warning that they are parked inappropriately and need to move. Once assigned, helped complete transition of this program from one team to another.

In addition to the Transportation duties, I am assigned I have also participated in assisting general Campus Operations. Below is a list of the different responsibilities I have been assigned and assisted Management with on campus.

· Handled logistics to implement.

· Worked with the White Oak team tasked to facilitate and ensure the safety of employees before and during the Third annual White Oak Classic. Picked up all applications from College Park Fitness Center.

· Assisted in set up of AV equipment, chairs, and layout for the OM all hands meetings.

· Member of working group tasked with planning and execution of the biannual Science Symposium held in the White Oak Conference Center.

In this capacity I served as an escort for contractors delivering poster boards through the loading dock and the delivery of chairs and tables for the event.

· Assisted in set up and take down for the Office of the Commissioners’ all hands meeting in the Atrium of Building 66 as well as helped facilitate the overall meeting.

· Worked with team member to dismantle and store show case equipment located in the fitness center.

· Assisted in the set up and take down of as well as escorted vendors for Earth Day. I also manned the Transportation table alongside a representative of the county.

· Serving as contact for FDA New Employee Orientation.

· Serving as contact for Tran share distribution at White Oak site.

· Maintained GSA Vehicle and kept track of mileage.

· Assisted commissioner’s office in ordering flags and all accessories.

· Helped fill welcome bags in GSA trailer.

· Helped facilitate getting lights around flagpole in front of building 1. So flags can fly 24hrs.

· Helped facilitate building 66 dedications.

· Ensured delivery of bus shelter in front of building 51.

· Helped place and remove chairs for numerous events on site.

· Helped sound system crew set up and check system for numerous events on site.

· Continue to maintain working relationship with Security guards on site. I am called upon to help with many security issues.

· Helped set up for the health fair, put up flyers and set up.

· Continue to assist in providing directions to anyone trying to get to site.

· Helped approve construction and safety of pedestrian Bridge in Elevator Lobby of North Garage.

· I Filled out the Impact card form and assisted in trying to facilitate the order of Easels for Science posters.

· Assisted the assembly and placement of bike racks on garages.

· Assisted in configuration of items in display cabinets in CSU and GSA trailer.

· Maintain boards for commuter and personal advertisements in CSU.

Program Specialist, Department of Health and Human Services Food and Drug Administration,

May 2006-Present Supervisor’s Name & Phone: Andrew Dempster (301) 796-0446

· Served as point of contact for various site related issues involving repairs, safety improvements and design reviews for sidewalks, parking lots, site roadways and parking garages. Monitored various conditions in the parking lots for overflow requirements, improper parking in spaces intended for the handicapped and government vehicles.

· Developing expertise in transit and transportation management issues related to the Transportation Management Plan at the White Oak site.

Served as a subject matter expert at the Transportation Booth at the FDA Awareness Day event held in the Atrium of the Central Shared Use

Building.

· Managed all Very Important Person (VIP) parking arrangements including physical reservation of spaces the evening before an event and greeting of VIPs upon arrival in the parking lot. Requires close coordination with FDA security.

· Assisted contractors and individuals with unique requirements for FDA Security clearance and identification. Managed the requirement for nearly 100 badges and assisted others by developing a database tracking critical information regarding the issuance of these badges.

· Served as point of contact with regard to data gathering for the FDA

Shuttle Program in order to provide monthly reports to the Office of Shared Services on ridership and estimated economies that result from

the Shuttle Program. Provides for distribution and supply of schedules to various displays at White Oak and Rockville. Has graphically modified schedule to integrate the FDA Shuttle with the route 22 service from the local transit agency into schedule.

· Provided special assistance for major events held in the Conference Center, the Atrium and for the Fitness Center. Provides special assistance whenever called on for a broad spectrum of requirements including move ticket processing, developing displays, delivery escort for special events and a multitude of other task.

· Acquired flags for the purpose of display on the exterior flag pole and for interior display during special ceremonies. Contact person to make special arrangements for an Air Force Officer’s U.S. Flag to be flown on the White Oak flag pole to commemorate the Officer’s retirement from duty for his command over the various posts for Arnold Air Force Base, including the Air Force’s presence at White Oak.

• Coordinated schedules for interdepartmental meetings and conference calls; prepared agendas accordingly.
• Contributed to a positive work environment through active participation in team meetings and events, fostering collaboration among colleagues.
• Analyzed incoming communications to determine appropriate action, effectively prioritizing tasks.
• Improved communication efficiency by managing and organizing correspondence between departments.
• Ensured accuracy across all written materials by thoroughly proofreading drafts before sending or distributing them.
• Managed sensitive information with discretion, maintaining confidentiality in all correspondence activities.

· Responsible for performing work involving the entering and tracking of

Congressional correspondence.

· Receives and processes documents and report in accordance with

established procedures.

· Reviews documents and reports for completeness and enters pertinent information into an automated tracking system.

· Performs database file searches in order to assist in the preparation of reports.

· Supports staff and supervisor on correspondence issues and any other program related needs that may arise.

· Prepares, executes and track program specific information, such as FOIA requests, congressional inquiries, grants cooperative agreement and/or IAGS/contracts with an organizational unit.

· Maintains automated system of program specific data to track weekly

accomplishments, status report dealing with controlled correspondence

and consumer interest.

· Type’s letters, reports, memoranda, inventories, rosters, mailing lists and other general office material.

· Prepares materials for publication such as pamphlets, certificates, form,

· Formats the materials and uses proofing and marking symbols.

· Performs work related to the acquisition and/or development of program information and resource materials /personnel to support the policy development and/or technical activities of an organization.

· Gathers and collects program data or information following routine search procedures.

· Researches various resources e.g. publications, database, libraries, etc to extract summarize, and compile information required for the activities the organization. Researches selected topics and/or concepts.

· Assembles and summaries data, background information and materials into report or presentation formats.

· Monitors all aspect of the operating programs and makes recommendations to improve or modify methods for disseminating information to intended audiences

· Monitors and controls correspondence and records throughout the

organization, including the coordination of action papers with office and

agency staff

· Maintains the correspondence control system, which monitors the receipt and distribution of correspondence.

· Inputs data, via computer, concerning incoming and outgoing correspondence and inquires.

· Receives, assigns and monitors externally and internally generated correspondence and inquires.

· Follow up to ensure observance of deadlines and coordination of internal comments and clearance.

· Receives and assigns Freedom of Information Act (FOIA) request and appeals.

· Coordinates responses with staff and supervisor.

· Reviews each request for information and determine which record system(s) may be the source of material and documents that are requested.