Donovan Smith
Mansfield
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
QA Engineer
Walmart
02.2025 - Current
- Prepared QA evaluation reports and submitted to management.
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
- Operated computers, GIS technology and maintenance tracking software.
Warehouse Loader
Walmart
08.2024 - Current
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Loaded bulk and route delivery trucks with warehouse goods.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
Warehouse Associate
PDQ Staffing
05.2024 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Centene, Superior Health Services
06.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Salem Solutions
03.2021 - 06.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Armed Security Officer
Commited Elite Response
09.2020 - 01.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Armed Security Officer
Allied Universal Security Services
01.2020 - 07.2020
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
Armed Security Officer
XIPHOS Corporation
09.2019 - 01.2020
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Education
High School Diploma -
Penn Foster
Remote06-2021
Skills
- Performance testing
- Process validation
- Load testing
- System testing
- Data validation
- Quality assurance processes
- Communication
- Adaptibility
- Problem solving
Timeline
QA Engineer
Walmart
02.2025 - Current
Warehouse Loader
Walmart
08.2024 - Current
Warehouse Associate
PDQ Staffing
05.2024 - 08.2024
Customer Service Representative
Centene, Superior Health Services
06.2022 - 06.2023
Customer Service Representative
Salem Solutions
03.2021 - 06.2022
Armed Security Officer
Commited Elite Response
09.2020 - 01.2021
Armed Security Officer
Allied Universal Security Services
01.2020 - 07.2020
Armed Security Officer
XIPHOS Corporation
09.2019 - 01.2020
High School Diploma -
Penn Foster
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