Donovan Solomon
Oxon Hill,MD
Summary
Experienced administrative assistant with over 4 years of experience providing support to executive leaders, managing calendars, and creating presentations. Skilled in data entry, customer service, and organizational tasks.
Overview
7
7
years of professional experience
Work History
Courtroom Clerk
DC Courts- Domestic Violence Division
10.2023 - Current
- Managed incoming calls and provided assistance to Attorneys, Public, and All Court Personals.
- Managed courtroom operations for variety of civil and criminal proceedings, including jury selection, trial management, and post-trial activities.
- Served as liaison between court personnel, attorneys, and other parties.
- Assisted in preparation of court documents, such as subpoenas, motions, orders, probation matters and summons.
- Managed caseload of over 40 cases in fast-paced courtroom setting.
- Managed courtroom calendar and scheduled court hearings and proceedings using courts case management CourtView system.
Courtroom Clerk
Fairfax County- Juvenile JDR Court
05.2022 - 10.2023
- Collaborated with probation officers to track defendants'' compliance with their conditions of release effectively.
- Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
- Maintained and updated JDIS electronic databases to accurately and securely store court documents.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Surveillance Officer
Kastle Systems
07.2021 - 05.2023
- Troubleshot systems remotely to assist clients with resetting and bypassing Fire, and burglary alarm systems.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Used incident reporting software such as Immix and SilverTrac to track daily activities.
Customer Service Representative
MTM Inc.
05.2019 - 07.2021
- Manage avg. 70 large volume of inbound and outbound calls.
- Updated account information to maintain customer records using CRM salesforce software.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on
outstanding issues.
Business Support Specialist
CALIBRE Systems Inc. - Corporate Office
07.2017 - 05.2019
- Provided administrative support to (1) Senior Director and Executives with drafting multiple proposals for U.S Government.
- Assisted in preparation of financial statements, contributing to accurate understanding of company's financial position.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Created and maintained Microsoft spreadsheet detailed records of office expenses to accurately predict future budget requirements.
Education
Some College - Criminal Justice
Fairmont State University
Fairmont, WV05.2014
Skills
- Scheduling and calendar management
- Database entry
- Recordkeeping
- Spreadsheets
- Proficient In Microsoft Applications
- Customer Service
- Computer Proficiency
Timeline
Courtroom Clerk
DC Courts- Domestic Violence Division
10.2023 - Current
Courtroom Clerk
Fairfax County- Juvenile JDR Court
05.2022 - 10.2023
Surveillance Officer
Kastle Systems
07.2021 - 05.2023
Customer Service Representative
MTM Inc.
05.2019 - 07.2021
Business Support Specialist
CALIBRE Systems Inc. - Corporate Office
07.2017 - 05.2019
Some College - Criminal Justice
Fairmont State University
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