Summary
Overview
Work History
Education
Skills
Timeline
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Donovan Spence

Miramar

Summary

Proven leader and innovative problem-solver, adept in staff management and fostering teamwork, honed at Sagemont Preparatory School. Excelled in creating supportive environments, boosting engagement through compassionate communication and creativity. Achieved notable improvement in customer satisfaction and team performance, demonstrating exceptional oral communication and group supervision skills.

Overview

12
12
years of professional experience

Work History

Summer Camp Counselor

Sagemont Preparatory School
08.2023 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.

Substitute Teacher, K-12

Sagemont Preparatory School
02.2023 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Sales Associate

City Furniture
12.2021 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Guest Service Representative

The Ritz-Carlton Hotel Company
05.2018 - 03.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Overnight Bellman

Kimpton EPIC Hotel
06.2016 - 04.2018
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.

Guest Service Agent/ Bell Captain

Hotel Duval, Autograph Collection
04.2012 - 05.2016


  • Provide personalized customer service necessary to guests in a boutique hotel setting
  • Perform specific duties of a front desk agent, including but not limited to: expediting the check-in/check-out process, modifying and creating guest reservations, anticipating and addressing guest needs and complaints and creating guest amenity packages through the OPERA system
  • Communicate with other departments (bell staff, housekeeping, engineering, etc…) to assist with guests requests
  • Become familiar with Marriott standards and procedures as a part of the Autograph Collection, including the Marriott Rewards Program
  • Greet guests in a courteous manner

Education

Master of Science - Physical Education

University of South Florida
Tampa, FL
08.2024

Bachelor of Arts - Liberal Studies(Law, Business & Society)

Florida International University
Miami, FL
12.2018

High School Diploma -

Everglades High School
Miramar, FL
06.2009

Skills

  • Patience and Empathy
  • Compassionate communication
  • Problem-solving abilities
  • Creativity and Innovation
  • Role Modeling
  • Child Development
  • Written and oral communication
  • Team building expertise
  • Group Supervision
  • Staff Management
  • Fitness instruction
  • Special Events

Timeline

Summer Camp Counselor

Sagemont Preparatory School
08.2023 - Current

Substitute Teacher, K-12

Sagemont Preparatory School
02.2023 - Current

Sales Associate

City Furniture
12.2021 - 02.2023

Guest Service Representative

The Ritz-Carlton Hotel Company
05.2018 - 03.2020

Overnight Bellman

Kimpton EPIC Hotel
06.2016 - 04.2018

Guest Service Agent/ Bell Captain

Hotel Duval, Autograph Collection
04.2012 - 05.2016

Master of Science - Physical Education

University of South Florida

Bachelor of Arts - Liberal Studies(Law, Business & Society)

Florida International University

High School Diploma -

Everglades High School

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Donovan Spence