Experienced professional in biotech skilled in commercial business planning, analysis, and operations. Strong leader and collaborator with a history of driving organizational change.
Overview
15
15
years of professional experience
Work History
Field Reimbursement Insights Lead - SAI
Genentech
01.2019 - Current
Led 140+ FRMs through end-to-end integrated customer experience for Ocrevus post prescription services
Scaled Ocrevus specific integrated customer experience initiatives to the portfolio
Created new methodology for customer prioritization to better meet customer needs and enhance ecosystem partnerships
Product owner for primary FRM analytics tool for strategic insights and patient access issue resolution.
Field Operations Manager - Access & Channel Management
Genentech
04.2018 - 01.2019
Partnered with Corporate Account Managers leadership to develop new workload index based on priority accounts
Represented ACM on data quality project to streamline individual account to territory alignments for all national account teams
Managed external partners and timelines for data publication for primary field analytics dashboards
Developed managed vs state Medicaid targeting tool to enhance account planning
Senior Business Analyst - Access Solutions
Genentech
11.2013 - 04.2018
Therapeutic area analytics lead responsible for providing actionable insights and presenting data informed recommendations
Led organizational analytics transformation through the PA2020 initiative
Partnered cross-functionally to develop a new operations model that increased throughput and reduced cost
Rotational Ophthalmology Design Lead for several months including Blizzard.
Foundation Specialist - Access Solutions
Genentech
08.2010 - 10.2013
Served on several project teams: metrics, quality, process improvement, team event planning and new product launches
Genentech liaison for all outsourced vendor products, audits and case escalations
Led teams of both peer and management groups through Lean Six Sigma analysis to identify inefficiencies.
Production Business Analyst
Genentech
09.2011 - 01.2012
Regularly reported to management to identify sources of process variability and drove improvement with Lean Six Sigma tools
Streamlined and standardized internal change control processes within business unit and cross-functional teams
Created recurring reports to monitor efficiency and improve throughput by identifying variability.
Property Operations Manager
Jaeger McHugh, LLC
04.2010 - 08.2010
Guaranteed tenants’ satisfaction as the primary contact for all tenant issues, complaints, and inquiries
Identified appropriate contractors, defined scope of work, and obtained necessary estimates
Qualified new vendors, scheduled estimates, and presented daily proposals for property improvements.
Project Coordinator/Cost Engineer
PG&E
03.2009 - 09.2009
Developed new KPIs, quarterly reports, and presentations to track multimillion dollar budget
Worked with leadership to develop new reports and metrics to improve schedules, actuals, and forecasts
Visited project sites and worked with Field Engineers to monitor the efficiency of working crews.
Education
Bachelor of Arts -
University of California, Berkeley
Lean Six Sigma - Green Belt -
Purdue University
Timeline
Field Reimbursement Insights Lead - SAI
Genentech
01.2019 - Current
Field Operations Manager - Access & Channel Management
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
AVP, Consumer Insights, Lead for Shopper Insights & West Coast Brands at L'Oréal USAAVP, Consumer Insights, Lead for Shopper Insights & West Coast Brands at L'Oréal USA