Donovan Tan
San Francisco,CA
Summary
Experienced professional in biotech skilled in commercial business planning, analysis, and operations. Strong leader and collaborator with a history of driving organizational change.
Overview
15
15
years of professional experience
Work History
Field Reimbursement Insights Lead - SAI
Genentech
01.2019 - Current
- Led 140+ FRMs through end-to-end integrated customer experience for Ocrevus post prescription services
- Scaled Ocrevus specific integrated customer experience initiatives to the portfolio
- Created new methodology for customer prioritization to better meet customer needs and enhance ecosystem partnerships
- Product owner for primary FRM analytics tool for strategic insights and patient access issue resolution.
Field Operations Manager - Access & Channel Management
Genentech
04.2018 - 01.2019
- Partnered with Corporate Account Managers leadership to develop new workload index based on priority accounts
- Represented ACM on data quality project to streamline individual account to territory alignments for all national account teams
- Managed external partners and timelines for data publication for primary field analytics dashboards
- Developed managed vs state Medicaid targeting tool to enhance account planning
Senior Business Analyst - Access Solutions
Genentech
11.2013 - 04.2018
- Therapeutic area analytics lead responsible for providing actionable insights and presenting data informed recommendations
- Led organizational analytics transformation through the PA2020 initiative
- Partnered cross-functionally to develop a new operations model that increased throughput and reduced cost
- Rotational Ophthalmology Design Lead for several months including Blizzard.
Foundation Specialist - Access Solutions
Genentech
08.2010 - 10.2013
- Served on several project teams: metrics, quality, process improvement, team event planning and new product launches
- Genentech liaison for all outsourced vendor products, audits and case escalations
- Led teams of both peer and management groups through Lean Six Sigma analysis to identify inefficiencies.
Production Business Analyst
Genentech
09.2011 - 01.2012
- Regularly reported to management to identify sources of process variability and drove improvement with Lean Six Sigma tools
- Streamlined and standardized internal change control processes within business unit and cross-functional teams
- Created recurring reports to monitor efficiency and improve throughput by identifying variability.
Property Operations Manager
Jaeger McHugh, LLC
04.2010 - 08.2010
- Guaranteed tenants’ satisfaction as the primary contact for all tenant issues, complaints, and inquiries
- Identified appropriate contractors, defined scope of work, and obtained necessary estimates
- Qualified new vendors, scheduled estimates, and presented daily proposals for property improvements.
Project Coordinator/Cost Engineer
PG&E
03.2009 - 09.2009
- Developed new KPIs, quarterly reports, and presentations to track multimillion dollar budget
- Worked with leadership to develop new reports and metrics to improve schedules, actuals, and forecasts
- Visited project sites and worked with Field Engineers to monitor the efficiency of working crews.
Education
Bachelor of Arts -
University of California, Berkeley
Lean Six Sigma - Green Belt -
Purdue University
Timeline
Field Reimbursement Insights Lead - SAI
Genentech
01.2019 - Current
Field Operations Manager - Access & Channel Management
Genentech
04.2018 - 01.2019
Senior Business Analyst - Access Solutions
Genentech
11.2013 - 04.2018
Production Business Analyst
Genentech
09.2011 - 01.2012
Foundation Specialist - Access Solutions
Genentech
08.2010 - 10.2013
Property Operations Manager
Jaeger McHugh, LLC
04.2010 - 08.2010
Project Coordinator/Cost Engineer
PG&E
03.2009 - 09.2009
Bachelor of Arts -
University of California, Berkeley
Lean Six Sigma - Green Belt -
Purdue University
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