Donovan Tepper
Production Manager
Troy,NY
Summary
Dynamic Production Manager with a proven track record at Leafguard, enhancing productivity through effective problem-solving and standardized procedures. Skilled in client relationship management and training, I successfully increased operational efficiency and led a high-performing installation team, achieving significant project outcomes and customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Production Manager
Leafguard
01.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Maintained accurate inventory counts while consistently meeting goals and expectations at the branch level.
- Hired and trained an efficient installation team.
- Over $2,500,000 Installed in fiscal year.
Assistant Production Manager
Leafguard
05.2023 - 01.2024
- Developed detailed production reports for senior management, providing insight into key performance metrics.
- Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently.
- Completed and recorded recycling and rework documentation with high degree of accuracy.
- Defined manufacturing performance standards and reviewed outcome of performance goals to set future targets.
- Improved warehouse function by 200%
- Promoted to Production Manager of Albany.
Fabricator
Leafguard
03.2022 - 05.2023
- Maintained clean and organized working environment to promote safety and efficiency.
- Fabricated components and structures following customer requirements.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Developed innovative solutions for challenging fabrication projects, resulting in successful outcomes and satisfied clients.
- Fabricated over $4,000,000 of Leafguard gutter.
Installation Technician
Leafguard
12.2020 - 05.2023
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Installed over $2,000,000
Sales Representative
Leafguard
09.2021 - 03.2022
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Fostered collaborative environment, sharing best practices among sales team.
- Sold over $500,000
Education
High School Diploma -
Michigan City High School
Michigan City, In 09.2013 - 06.2017
Skills
Client Relationship Management
Efficient Installation Scheduling
Schedule Coordination
Training and Development
Problem-Solving Mindset
Bid Preparation Expertise
Stock Management
Vehicle Fleet Oversight
Proficient in Leafguard System Application
Proficient in Leafguard Sales Presentation
Accomplishments
Set the Albany record for production with over $465,000 installed.
I resolved over 150 outstanding escalated complaints with 100% satisfaction.
Improved installer efficiency from $650 to $1,300 per hr.
Sold over $500,000.
Installed over $2,000,000 of Leafguard.
Fabricated and prepared over $10,000,000 of installations.
Experience in five different roles with Leafguard including Sales Representative, Installation Technician, Fabricator, Assistant Production Manager, and Production Manager.
Certification
DOT Medical Card
Timeline
Production Manager
Leafguard
01.2024 - Current
Assistant Production Manager
Leafguard
05.2023 - 01.2024
Fabricator
Leafguard
03.2022 - 05.2023
Sales Representative
Leafguard
09.2021 - 03.2022
Installation Technician
Leafguard
12.2020 - 05.2023
High School Diploma -
Michigan City High School
09.2013 - 06.2017
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