Donovan Wilson
Lafayette
Summary
Dedicated and team-oriented retail sales professional well-versed in sizing and showcasing footwear to customers. Knowledgeable about differences between brands, customer needs and fit. Successful at keeping the footwear area organized and clean. Familiar with security protocols and loss prevention strategies. Builds, changes and removes displays to match current sales plans.
Overview
2
2
years of professional experience
Work History
Footwear Associate
Dick's Sporting Goods, Inc
08.2023 - Current
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
- Organizing back stock storage to keep things running efficiently.
- Trained new hires on store policies, department specific tasks, and customer service expectations to ensure a seamless transition into the team environment.
Education
Bachelor of Science - Marketing
Purdue University - Krannert School of Management
West Lafayette, IN08-2023
Skills
- Effective communication
- Active listening capacity
- Inventory control
- Returns processing
- Inventory management proficiency
- Assessing customer needs
- Merchandise replenishment
- Customer service
- Stock replenishment
- Store maintenance
- Display building
Timeline
Footwear Associate
Dick's Sporting Goods, Inc
08.2023 - Current
Bachelor of Science - Marketing
Purdue University - Krannert School of Management
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