IT Intern
Reinhart Boerner Van Deuren
03.2023 - 08.2023
- Crucial part in Zoom migration project of over 400+ employees as well as helping them configure Zoom settings.
- Provided frontline technical support by answering calls and resolving IT support tickets through Zendesk.
- Assisted in troubleshooting and performing hardware repairs on PCs, laptops, and printers.
- Assisted in troubleshooting software and network connectivity issues involving Zoom, Microsoft Teams, Outlook, Word, iManage, Active Directory, and Fortinet VPN.
- Configured network switches under supervision, gaining hands-on experience with basic switch setup and VLAN assignment.
- Imaged and prepared laptops for deployment using standardized tools and procedures, ensuring proper installation of operating systems and company software.
- Managed inventory of IT equipment, making sure rented or loaned out equipment was logged in correctly and brought back.
- Set up A/V conference calls through Teams and Zoom.
