Summary
Overview
Work History
Education
Skills
Working with Computers
Timeline
Generic

Donovan Young

Columbia,SC

Summary

Dynamic Electronics Associate with a proven track record at Walmart, enhancing customer satisfaction and sales through expert electronics troubleshooting and exceptional customer support. Leveraged strong communication skills and hardware debugging expertise to drive performance and foster positive customer engagements. Demonstrated adaptability and a commitment to professional growth, significantly contributing to team success and store initiatives.

Overview

2
2
years of professional experience

Work History

Electronics Associate

Walmart
06.2022 - Current
  • Contributed to cost-saving initiatives by identifying opportunities for material substitution without compromising quality or performance.
  • Developed strong relationships with suppliers, negotiating favorable pricing on high-quality components.
  • Enhanced product quality by conducting thorough testing and troubleshooting of electronic components.
  • Maintained a safe work environment, adhering to all safety protocols and guidelines.
  • Reduced assembly time with optimized workflow and proper use of tools and equipment.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Located merchandise across various stores to address customer needs.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
  • Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
  • Checked to see if requested items were available from store's inventory.
  • Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
  • Worked with loss prevention in monitoring shopper behavior.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
  • Supported store initiatives for promotional events or seasonal displays, contributing to increased foot traffic and overall sales performance during peak periods.
  • Assisted in-store marketing efforts by creating eye-catching signage or visually appealing product displays that generated customer interest and increased overall sales performance.
  • Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
  • Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
  • Processed credit and debit card payments to complete customer buying experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor of Science - Sports Management

Allen University
Columbia, SC
05.2021

High School Diploma -

Westwood High School
Columbia, SC
05.2014

Skills

  • Customer Support
  • Electronics troubleshooting
  • Test equipment operation
  • Hardware Debugging
  • Analog Electronics
  • Proficient in [Software]
  • Inventory Oversight
  • Upselling strategies
  • Promotional planning
  • Sales assistance
  • Product line knowledge
  • Electronics brands
  • Performance Analysis
  • Customer Consultation
  • Brand Awareness
  • Product Demonstration
  • Creative Thinking
  • Engaging with Diverse Customers
  • Reliable and Responsible
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Relationship Building
  • Merchandise Receiving and Handling
  • Store Opening and Closing
  • Product Merchandising
  • Store Policies and Procedures
  • POS Software
  • Staff Support
  • Friendly and Helpful
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Customer Assistance
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities

Working with Computers

I have great knowledge about Computers. In the near future I would like learn and understand more about how computers actually work. I also would like to know how the software works as well. 

Timeline

Electronics Associate

Walmart
06.2022 - Current

Bachelor of Science - Sports Management

Allen University

High School Diploma -

Westwood High School
Donovan Young