DONOVAN D. GRIFFIN
Dallas,TX
Summary
Seeking a position within a fast-paced environment; one that allows opportunity for growth and continued advancement of knowledge and skills. Performance-driven Lead Generation Specialist adept at cold calling, pre-screening for qualification and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Operatix/MemoryBlue
02.2023 - Current
- Secured high-profile partnerships through skillful negotiation tactics, achieving win-win outcomes for both parties involved.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Networked among local business and community organizations to develop leads and generate business.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Increased client base by identifying potential customers and initiating strategic outreach
Sales Associate
Puttery
10.2021 - 02.2023
- Facility, Hospitality)
- Accurately record and serve food and drink orders
- Working as team with kitchen staff ensuring order process correctly
- Knowledge of items offered on Standard and Organic Menu
- Processing credit and debit card payments
- Troubleshooting customer issues
- Ensuring customers have high-quality experience
- Ensured Quota was hit every month
- Exceeded Quota expectations by booking 3 corporate events with sales team.
Server
Mash'd Restaurant
04.2021 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service
Kidzania
03.2020 - 12.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally
- Maintained high levels of customer retention through exceptional service and follow-up communication
- Developed strong relationships with clients, fostering loyalty and repeat business for company
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
Event, Sales Staff
Main Event
08.2018 - 12.2019
- Enhanced client satisfaction by ensuring timely completion of assigned tasks and maintaining clear communication throughout the project lifecycle
- Developed comprehensive event timelines, effectively prioritizing tasks to meet critical deadlines
- Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders
- Organized large-scale corporate events, consistently exceeding client expectations in terms of quality and value for money
Cashier Team Lead
Kroger
08.2016 - 07.2017
- Processed sales on cash register by scanning, price checking, and totaling customer's purchases
- Work to resolve customer issues and answer questions
- Ensure positive customer experience with friendly, courteous service
- Bagged purchases when needed
Education
High School Diploma -
Little Elm High School
Little Elm, TX 06.2017
Some College (No Degree) - Radio And Television Broadcasting
Colin College
Frisco, TXSkills
- Strong communication skills
- Microsoft Suite (excel, word, etc)
- Cold Calling
- Time Management
- Team Leadership
- Outbound Calling
- Active Listening
- Email Etiquette
- Business Prospecting
- Microsoft Office
- Appointment Scheduling
- Effective Prospecting
- Product and Service Knowledge
- Lead Generation
Accomplishments
- Won " comeback kid award " for perseverance and determination in my day to day work flow of scheduling meetings and becoming a top performer after a drought of not doing so.
References
Justin Gorby - AT&T Account Executive - 540-522-4251 Jmgorby3@gmail.com
Timeline
Business Development Representative
Operatix/MemoryBlue
02.2023 - Current
Sales Associate
Puttery
10.2021 - 02.2023
Server
Mash'd Restaurant
04.2021 - 10.2021
Customer Service
Kidzania
03.2020 - 12.2020
Event, Sales Staff
Main Event
08.2018 - 12.2019
Cashier Team Lead
Kroger
08.2016 - 07.2017
High School Diploma -
Little Elm High School
Some College (No Degree) - Radio And Television Broadcasting
Colin College