Donovan A. Matthews

· Create, edit, and submit repair orders to customers

· Demonstrate effective teamwork with supervisors, team members, and customers

· Exhibited problem solving to resolve issues on invoices

· Audit repair orders to ensure proper spelling, correct labor rates, and Standard Repair Times are billed

· Communicated concisely with colleagues and customers to ensure that deadlines were met

• Established solid rapport with clients; led to better communication and understanding when resolving potential disputes that arose during course of business transactions.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.