Donoven Johnston
Granbury,TX
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Seeking to bring my passion for sales and proven track record of success to a just as dynamic team
Overview
7
7
years of professional experience
Work History
Sales Associate
RideNow Powersports
08.2024 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared products for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for inventory at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked showroom to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Roof Salesman
A to Z Roofing
02.2022 - 07.2024
- Presented roofing solutions and services professionally, inspected roofs, pitched projects, and closed sales.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
Life Insurance Agent
Primerica Life Insurance
05.2020 - 01.2022
- Generated new business through cold calling, networking, referrals, and marketing strategies.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
HVAC Installer
Air Motions LLC
01.2018 - 05.2020
- Promoted company services to potential clients via social media and maintained customer relations through various communication methods.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Upsell services and products to customers based on their needs and desires for improvement.
Education
Diploma - undefined
Stars High School
01.2020
Skills
- Sales Techniques
- Customer Relationships
- Communication
- Market Analysis
- Marketing
- Upselling
- Negotiation
- Technologically Adept
- Strategic Planning
- Persistence
- Customer Satisfaction
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Verbal/written communication
- Conflict resolution
- Product sales
- Complex Problem-solving
Timeline
Sales Associate
RideNow Powersports
08.2024 - Current
Roof Salesman
A to Z Roofing
02.2022 - 07.2024
Life Insurance Agent
Primerica Life Insurance
05.2020 - 01.2022
HVAC Installer
Air Motions LLC
01.2018 - 05.2020
Diploma - undefined
Stars High School
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