Donovon McDuff
Fort Worth,TX
Summary
Highly motivated U.S. Navy veteran with 7 years of experience as a Boatswain's Mate, specializing in leadership, operations, and customer-focused solutions in high-pressure environments. Seeking an Auto Customer Service Representative position to leverage strong communication, problem-solving, and technical skills to assist customers, resolve issues, and ensure satisfaction. Proven ability to lead teams, maintain operations, and deliver results under tight deadlines.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Boatswain's Mate
U.S. Navy
11.2016 - 03.2024
- Delivered exceptional customer service by interacting with team members and stakeholders to ensure seamless operations and address any concerns in a timely manner
- Demonstrated strong communication skills while providing training and guidance to colleagues and new personnel, ensuring clarity and understanding of operational procedures
- Responded to customer needs by troubleshooting and resolving issues related to equipment maintenance, repairs, and operations, ensuring high levels of satisfaction and efficient service
- Managed and coordinated a wide variety of tasks under strict deadlines, ensuring all operations were completed safely, on time, and within budget
- Provided support in maintaining equipment, ensuring optimal performance, and minimizing disruptions to operations-skills transferable to troubleshooting auto-related customer concerns
- Facilitated communication between various departments and clients to ensure that all customer requests were accurately conveyed and resolved
Education
High School Diploma -
Lamar High School
Arlington, TX 06.2012 - 06.2016
Skills
Teamwork
Time management
Leadership skills
Multitasking
Emergency planning
Excellent communication
Decision-making
Adaptability and flexibility
Attention to detail
Crew supervision
Certification
Customer Service Skills Training, U.S. Navy
Additionalinformation
Open to flexible hours, including evenings and weekends, to meet customer needs., Motivated to gain further knowledge in the automotive industry to provide the best possible customer service.
Timeline
Boatswain's Mate
U.S. Navy
11.2016 - 03.2024
High School Diploma -
Lamar High School
06.2012 - 06.2016
Customer Service Skills Training, U.S. Navy
HAZMAT Handling Certification, U.S. Navy
Maintenance & Troubleshooting Procedures, U.S. Navy
Leadership & Communication, U.S. Navy
Problem-Solving and Critical Thinking, U.S. Navy
General Shipboard Firefighting Training with SCBA, U.S. Navy
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