Donovyn Valdez
New York,NY
Summary
Communication specialist and an ambitious student of technology with 7 years of experience at customer service and public-facing roles. Resourceful, intelligent and enthusiastic force in the workplace, using patient research and interpersonal skills to empower others and solve complex problems. Warm, reliable and adaptable to tech innovations and a variety of subcultures.
Overview
7
7
years of professional experience
Work History
Library Paraprofessional
Southeastern Illinois College
09.2022 - 09.2025
- Assisted patrons with locating resources and navigating library systems.
- Developed and maintained organized cataloging system for library materials, improving accessibility.
- Coordinated events and programs, promoting community engagement and educational opportunities.
- Created and edited video and visual content for promotional materials and social media platforms, enhancing brand visibility and engagement.
Customer Service Representative
CVS Pharmacy
07.2022 - 09.2022
- Maintained organized cash register and ensured compliance with financial procedures.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Coordinated schedules and logistics for photo sessions, ensuring timely availability of resources.
Fulfillment Associate
Walmart
11.2021 - 12.2021
- Fulfilled online orders by interacting with multiple departments and adapting to changing customer needs.
- Collaborated with team members to optimize workflow and reduce processing times.
- Conducted quality checks on outgoing shipments to maintain accuracy and customer satisfaction.
- Maintained organized work areas to enhance safety and efficiency in daily operations.
Technical Support Representative
State Farm Insurance
03.2021 - 05.2021
- Provided technical customer support over telephone and email communication to State Farm agents and contractors during post-COVID technical overhauls.
- Solved hardware and software issues within company computers, phone systems, and ticketing systems.
- Documented both solved and ongoing technical issues within an online company database while earning State Farm technical certifications.
Medicare Customer Service Representative
Afni, Inc.
09.2020 - 01.2021
- Performed data entry in a swift and reliable manner within online databases such as Salesforce, streamlining processes to increase efficiency and effectiveness.
- Responded to customer questions and concerns about Medicare and private health insurance benefits and coverage options.
- Scheduled customers for seminars and sales appointments while maintaining a roster for company events and keeping records of event attendance.
- Managed high-volume calls while maintaining quality assurance standards and service levels.
Cashier
Schnuck Markets, Inc.
04.2020 - 09.2020
- Communicated with and served a high number of customers on a daily basis, processing monetary transactions and encouraging membership signups, leading to a 40% increase in membership registrations within the 6 months of my employment.
- Retained a thorough knowledge of in-store stock and services to provide accurate and effective recommendations to all customers. I also gained a thorough understanding of company policies and procedures to ensure compliance and promote a positive shopping experience for all customers.
- Collaborated with management and other coworkers to ensure efficient and timely store opening/closing procedures.
Technical Stagehand
Illinois State University
02.2020 - 05.2020
- Constructed sound, lighting and computer setups in a fast and effective manner for presentation and performance spaces.
- Conversed with clients to explain cost of services and gather specific details of their needs to ensure appropriate service planning while maintaining a written and digital log.
- Led groups of stagehands with varying levels of experience in the planning and construction of presentation spaces and event management.
Camp Counselor
Crossings Ministries
05.2019 - 08.2019
- Processed sensitive guest insurance information with speed, efficiency and confidentiality within online programs such as Microsoft Outlook, Microsoft Access, and Circuitree.
- Collaborated with other childcare experts to research and construct wholesome camp programming for our target audience of 1st - 6th graders.
- Supervised and educated groups of 8 - 15 young children, leading them through fun camp activities and facilitating breaks and other schedule changes. I also took special care to acknowledge and care for those with special needs.
Political Canvasser
State Representative Natalie Phelps Finnie
08.2018 - 11.2018
- Conducted interviews and polls concerning political and social opinions with prospective voters through telephone and face-to-face communication.
- Logged voter data into an online database called miniVAN in a swift and efficient manner while regularly analyzing and sending reports of voter data to my supervisors.
- Collected voter data and analyzed it with the assistance of other researchers to integrate it into marketing and promotional material.
Education
Bachelor of Science - Organizational Communication
Illinois State University
Normal, IL08-2024
Associate of Arts - Communications
Southeastern Illinois College
Harrisburg05.2019
Skills
- Expert written, oral, and digital communication
- Public relations, promotions and design
- Customer service and friendly personality
- Public-facing digital systems and technology
- HTML, CSS, 3D Printing, Adobe Premiere
- Adaptable, cooperative and eager to succeed
Timeline
Library Paraprofessional
Southeastern Illinois College
09.2022 - 09.2025
Customer Service Representative
CVS Pharmacy
07.2022 - 09.2022
Fulfillment Associate
Walmart
11.2021 - 12.2021
Technical Support Representative
State Farm Insurance
03.2021 - 05.2021
Medicare Customer Service Representative
Afni, Inc.
09.2020 - 01.2021
Cashier
Schnuck Markets, Inc.
04.2020 - 09.2020
Technical Stagehand
Illinois State University
02.2020 - 05.2020
Camp Counselor
Crossings Ministries
05.2019 - 08.2019
Political Canvasser
State Representative Natalie Phelps Finnie
08.2018 - 11.2018
Bachelor of Science - Organizational Communication
Illinois State University
Associate of Arts - Communications
Southeastern Illinois College
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